Kimberly Bustamante
Abingdon
Summary
Friendly Customer Service professional with 8+ years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting in needed areas. Skilled at supporting customers with simple and complex needs with professionalism, Remain positive and kind when interacting with patients, and answering calls. Hardworking and passionate when learning new roles, information and outcomes, Eager to contribute to team success and company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Operation Specialist
Maple Lawn Surgery Center
09.2025 - Current
- Educated patients on medication usage and follow-up care instructions.
- Scheduled appointments and managed patient flow efficiently
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Server
Sapore Di Mare
01.2016 - 09.2025
- Assisted in training new servers on menu items and service protocols.
- Managed cash register operations, processing payments efficiently
- Adapted quickly to changing priorities during peak service hours
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Receptionist
BMW Of Belair
07.2021 - 12.2021
- Managed phone calls, directing inquiries to appropriate departments and ensuring efficient communication.
- Maintained organized and stocked the reception area, contributing to professional appearance of dealership environment.
- Processed clients many different transactions accurately
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled appointments for service and sales departments, optimizing daily operations and customer convenience.
Education
High School Diploma -
Edgewood High School
Edgewood, MD06-2020
Skills
- Vital signs monitoring
- Appointment scheduling
- Patient education
- Communication skills
- Professionalism in healthcare
- Compliance with regulations
Certification
- CCMA - Certified Clinical Medical Assistant
- Basic Life Support Training - 09-20-2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinical Operation Specialist
Maple Lawn Surgery Center
09.2025 - Current
Receptionist
BMW Of Belair
07.2021 - 12.2021
Server
Sapore Di Mare
01.2016 - 09.2025
High School Diploma -
Edgewood High School