Kimberly Hillebrecht

Currently, I am a Client Relations Executive at Comfort Keepers, where I have had the opportunity to grow and advance in various roles. Starting as a Human Resources Recruiter, I was then promoted to Care Coordinator/Office Manager, and now I am responsible for sales and building relationships with clients and community Partners.

My responsibilities include/ included:

• Handle prospect intake calls to effectively guide them through the process.
• Build and maintain strong relationships with customers and referral partners to increase referrals and drive growth.
• Host presentations in the community to discuss the benefits of the service.
• Ensure client and referral partner satisfaction by addressing issues promptly.
• Collaborate with my team to ensure continued customer satisfaction.
• Manage and supervise daily operational activities.
• Maintain a high level of customer satisfaction.
• Ensure compliance with company and state regulations.
• Manage the office team by providing them with the support they need to be successful.
• Hire and train top-performing employees.

• Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
• Addressed patient concerns and provided support to vulnerable demographics.
• Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
• Facilitated client access to critical resources, maintaining their safety and autonomy in home environments.
• Developed and implemented customized action plans for clients to support their goals and overall well-being.
• Served as liaison between clients and community partners to ensure optimal care.

Supervised staff, ensuring proper training and scheduling.

Directed financial planning for clients.

Organized appointment calendars with precision.

Maintain compliance with established guidelines and procedures.