Kimberly Holcomb
Abingdon
Summary
Dynamic professional with a proven track record at Red Star North, excelling in customer service and effective communication. Recognized for enhancing operational efficiency and mentoring team members, resulting in improved performance. Skilled in inventory management and fostering teamwork, consistently achieving high levels of customer satisfaction and operational success.
Overview
9
9
years of professional experience
Work History
Housekeeper
The Clean Castle
Bel Air, MD
02.2026 - Current
- Operated cleaning equipment and utilized various cleaning products effectively.
- Collaborated with team members to optimize workflow and improve service efficiency.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Operated electronic backpack vacuums and floor sweepers.
Hardware Technician
Ross Machine
Belcamp, MD
06.2019 - 07.2025
- Collaborated with team members to improve repair processes and efficiency.
- Trained new technicians on safety protocols and equipment handling procedures.
- Effectively inspected incoming housing and approved parts to move forward for harware installation
- Efficiently installed hardware in a timely manner to ensure delivery due date was met for customer
- Cleaned, prepared and packaged parts to be shipped to customer
Assistant General Manager
Red Star North
Baltimore, MD
05.2018 - 02.2019
- Assisted in developing operational strategies to enhance customer service and satisfaction.
- Coordinated staff training programs to improve team performance and efficiency.
- Implemented inventory management systems to ensure optimal stock levels and reduce waste.
- Analyzed operational processes to identify areas for improvement and increased productivity.
- Oversaw scheduling and resource allocation to maximize team effectiveness and minimize downtime.
- Collaborated with department heads to streamline communication and project execution.
- Supported recruitment efforts by participating in interviews and onboarding new staff members.
- Facilitated regular team meetings to discuss objectives, address challenges, and celebrate achievements.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
Manager
Ocean City Brewing
Abingdon, MD
05.2017 - 05.2018
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Developed and implemented process improvements to enhance operational efficiency.
- Fostered a positive work environment, mentoring team members for professional growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Properly handled cash and prepared deposits
- Utilized different employees strengths to create a cost reductive yet solid schedule of staff for each shift
Education
High School Diploma -
The Cambridge Academy
Fort Lauderdale, FL06.1998
Skills
- Teamwork
- Customer service
- Effective communication
- Reliable
Timeline
Housekeeper
The Clean Castle
02.2026 - Current
Hardware Technician
Ross Machine
06.2019 - 07.2025
Assistant General Manager
Red Star North
05.2018 - 02.2019
Manager
Ocean City Brewing
05.2017 - 05.2018
High School Diploma -
The Cambridge Academy