Kimberly Johnson
Rosedale
Summary
Highly-motivated individual with desire to take on new challenges.
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Punctual key holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with several years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.
Dependable Key Holder with relevant experience in retail and customer service. Strengths include efficient inventory management, cash handling, and staff supervision. Successfully enhanced store operations by implementing effective sales strategies and delivering high-quality customer service. Demonstrated skills in problem-solving, leadership, and team collaboration.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Preschool Teacher
Play and Learn Towsontowne
Towson
04.2025 - Current
- Develop engaging lesson plans to stimulate children's creativity and learning.
- Implement classroom management strategies to maintain a positive learning environment.
- Foster strong relationships with parents through regular communication and updates.
- Maintain a clean and organized classroom that supports effective learning experiences.
- Establish positive relationships with parents and guardians by regularly communicating student progress.
- Assist in providing a safe and secure environment for children.
Lead Sales Key Holder
Chicos Boutique
Towson
10.2024 - Current
- Greets customers to determine wants or needs.
- Handled customer inquiries and complaints with professionalism and patience.
- Provide feedback to management on customer needs and preferences to improve product offerings.
- Bagged or packaged purchases and wrapped gifts.
- Assisted in developing marketing materials such as flyers or brochures to promote upcoming events or specials at the store.
- Organized store by returning merchandise to proper areas and restocked displays.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Preschool Teacher
La Petite Academy Inc.
Baltimore
01.2024 - 10.2024
- Developed lesson plans that incorporated creative age appropriate activities.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Attended professional development workshops to stay current on educational trends.
- Assisted in providing a safe and secure environment for children.
- Collaborated with fellow teachers on various projects related to curriculum design and implementation.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Established positive relationships with parents and guardians by regularly communicating student progress.
Additional Adult Assistant
Baltimore County Public Schools
Baltimore
10.2018 - 03.2023
- Observed classrooms and provided teachers with constructive feedback regarding their instruction methods.
- Assisted with special needs students and their day to day routines and instruction
- Assisted students with bathroom breaks.
- Supervised students in special area classes.
- Supervised students during outdoor play.
- Assisted teachers and students with class work.
- Provided additional support to students in the classroom setting.
Additional Adult Assistant
Baltimore County Public Shools
Baltimore
09.2015 - 06.2017
- Worked at Winand Elementary
- Assisted child with special needs, bound to a wheel chair.
- Assisted with bathroom use.
- Assisted to special area classes.
- Developed an understanding of special needs learning theories, principles, and practices.
- Created a positive learning environment for student by encouraging active participation.
- Reported concerns to nurse to promote optimal care.
- Followed safe lifting and transferring techniques to transport student safely.
- Built strong and trusting rapport with student and loved ones.
Sales Associate
Boscovs Department Store
Baltimore
10.2012 - 09.2013
- Restocked shelves as needed to ensure sufficient inventory levels.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, counters, fitting rooms and displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
Concierge
Halstead Properties Luxury Apts.
Baltimore
08.2007 - 10.2009
- Provided detailed information about the city's points of interest, restaurants, transportation options etc.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
Sales Associate
Value City Department Store
Baltimore
01.2004 - 08.2007
- Restocked shelves as needed to ensure sufficient inventory levels.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Some College (No Degree) - Medical Assistance
TESST College of Technology
Baltimore, MD08-2010
Some College (No Degree) - Early Childhood Development
Baltimore City College
Baltimore, MD08-1996
GED -
Baltimore City Community College
Baltimore, MD09-1990
Skills
- Retail sales
- Store operations
- Technical skills
- Sales presentations
- Promotional strategies
- Drawer counting
- Opening and closing coordination
- Front end operations
- Store maintenance
- Customer service
- Sales proficiency
- Daily reporting
- Cash handling accuracy
- Safety enforcement
Timeline
Preschool Teacher
Play and Learn Towsontowne
04.2025 - Current
Lead Sales Key Holder
Chicos Boutique
10.2024 - Current
Preschool Teacher
La Petite Academy Inc.
01.2024 - 10.2024
Additional Adult Assistant
Baltimore County Public Schools
10.2018 - 03.2023
Additional Adult Assistant
Baltimore County Public Shools
09.2015 - 06.2017
Sales Associate
Boscovs Department Store
10.2012 - 09.2013
Concierge
Halstead Properties Luxury Apts.
08.2007 - 10.2009
Sales Associate
Value City Department Store
01.2004 - 08.2007
Some College (No Degree) - Medical Assistance
TESST College of Technology
Some College (No Degree) - Early Childhood Development
Baltimore City College
GED -
Baltimore City Community College