Kimberly Thomas
Baltimore
Summary
Responsible administrative support professional with extensive experience in Administrative, Logistics and Transportation environments. Organized and detail-oriented with strengths in planning, scheduling and inventory control. Dedicated leader with 30-year track record of managing company administrative and operational needs focus on Planning & Coordinating responsibilities including Audits. Proactive and organized professional well-versed in documentation, compliance and cost control.
Overview
32
32
years of professional experience
Work History
Mechanical Planner
JLL/CBRE- Amazon DCA1
07.2022 - Current
- Coordinating schedules for equipment maintenance and downtime
- Creating and Coordinating maintenance schedules
- Maintaining parts inventory
- Working closely with contractors, vendors, and maintenance staff
- Preparing preventative maintenance plans and schedules that are in sync with the organization’s maintenance goals
- Adjusting schedules to account for unexpected emergency work
- Created and maintained a Tool Initiative to provide techs with all tools needed and inventoried to ensure tools were kept locked up to protect from tech missing tools.
- Planned/Coordinated events for the techs to celebrate holidays and try to boost morale.
- Ensured safety measures are followed as well and made sure PPE was provided for all Techs.
- Monitor applicable metrics and help improve planning performance.
OEM Customer Service Rep.
Danfoss LLC.
Baltimore, MD
09.2016 - 02.2022
- Receiving and processing phone calls from customers with various questions and inquiries.
- Placing a new order, following up on an existing order, product specific questions, and/or tracking a shipment for 45 plus customer accounts
- Partnering with the customer in conversation over phone or email to determine needs and demands.
- Collaborating with the sales, transportation, fulfillment, and warehouse teams to ensure that customer needs and expectations are being met.
- Conducting analysis of a customer’s forecast, and trends in orders for OEM customers.
- Reconciling inventory for customer to review for timely stock counts, availability and to expedite, when needed
- Supporting my fellow Customer Service team members as needed to achieve our annual metrics.
- Process and maintain EDI Scheduling Agreements for John Deere.
- Process RMAs for return of goods
- Process Credits and Debits for a variety of reasons.
Admin Assistant II / Customer Service Transportation Planner
Exel Inc./DHL Supply Chain (General Mills)
Palmyra, PA
07.1994 - 09.2016
- Works closely with customers and clients of General Mills Inc. while handling the processing and shipping of General Mills food products. Major customers include Walmart, Target, Giant and others in the Northeast Region. Utilizing several Customer online scheduling portals, while confirming and tracking the shipping and delivery of loads to ensure customer satisfaction.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Verified and logged in deadlines for responding to daily inquiries
- Performed transportation cost, tracking, and auditing duties.
- Created databases and spreadsheets to improve inventory management and reporting Accuracy
- Monitored and Planned inventory for over 5000+ Skus of General Mills Products.
- Managed and maintained the receptionist area in a need and organized fashion, including greeting visitors and responding to telephone and in-person requests for information
- Created weekly and monthly reports and presentations
- Received and screened a high volume of internal and external communications, including faxes, email and mail
Education
Graduate -
Cumberland Valley High School
Skills
- Computer proficiency (Microsoft, SAP, Red Prairie, Sales Force and New voice Media, EAM, Asana)
- Inventory control Service-minded
- Results-oriented Resourceful Motivational leadership style
- Strong problem solver Self-directed Dedicated team player
- Time management ability Meeting planning Ability to prioritize
- Schedule management Problem resolution Self-starter
- Highly sensitive to confidential situations
Timeline
Mechanical Planner
JLL/CBRE- Amazon DCA1
07.2022 - Current
OEM Customer Service Rep.
Danfoss LLC.
09.2016 - 02.2022
Admin Assistant II / Customer Service Transportation Planner
Exel Inc./DHL Supply Chain (General Mills)
07.1994 - 09.2016
Graduate -
Cumberland Valley High School