Microsoft Office Programs
Kimberly Vacek
Lanham
Summary
Qualified Associate Business Analyst with strong background in business process improvement and data analysis. Successfully contributed to multiple projects by identifying inefficiencies and implementing solutions that enhanced operational efficiency. Demonstrated proficiency in stakeholder communication and problem-solving to drive project success.
Overview
11
11
years of professional experience
Work History
Associate Business Analyst
Optum
Eden Prairie, MN
06.2018 - Current
- Assessed business needs to streamline workflows and improve operational effectiveness.
- Engaged with diverse teams to pinpoint process inefficiencies and execute strategic solutions for improvement.
- Spearheaded initiatives to optimize reporting processes, enhancing efficiency in turnaround time for key deliverables.
- Promoted continuous improvement by sharing insights and best practices, fostering a culture of collaboration and support among team members.
- Analyzed complex issues and formulated effective solutions to ensure project continuity and adherence to budget constraints.
- Refined departmental processes, significantly boosting workflow efficiency.
- Oversaw project execution by coordinating cross-functional teams, ensuring alignment with goals and timely completion of deliverables.
- Assessed performance data to enhance operational efficiency and implement necessary adjustments.
- Created 8 Standard Operating Procedures (SOPs) aimed at improving participant engagement and training outcomes.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Handled over 50 complaint calls per day within a 48-hour turnaround time period
- Automated a previously manual process, freeing 25 hours of work per 40 hour work week so additional projects could be managed.
Sales Coordinator
Country Inn & Suites By Carlson
Linthicum Heights, MD
08.2015 - 04.2017
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, resolving guest inquiries and complaints efficiently.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained new staff on front desk procedures and best practices for enhanced service delivery.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and financial reporting.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards were met.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
North County High School
Glen BurnieSkills
- Microsoft Excel expertise
- Business process improvement
- Pivot tables
- Tableau proficiency
- Time management
- Problem-solving
- Attention to detail
- Multitasking and organization
- Clear communication
- Team collaboration
- Strategic thinking
- Verbal and written communication
- Operations management
- Staff management
- SOP development
Software
SharePoint
Tableau
Timeline
Associate Business Analyst
Optum
06.2018 - Current
Sales Coordinator
Country Inn & Suites By Carlson
08.2015 - 04.2017
High School Diploma -
North County High School