Kimberly Vance
Baltimore
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Filing Secretary
J E T Refrigeration
08.2024 - 01.2026
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
Front Desk Receptionist
Crowne Plaza Hotel & Resorts
03.2021 - 07.2023
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Bachelor of Arts - Human Resources Management
01-2027
No Degree - Human Resource Management Certification
02-2026
Associate of Arts - Psychology
12-2024
Skills
- Requisition processing
- Office correspondence
- Phone reception
- Letter writing
- File management
- Task prioritization
- Business correspondence
- Document preparation
- Meeting coordination
Timeline
Filing Secretary - J E T Refrigeration
08.2024 - 01.2026
Front Desk Receptionist - Crowne Plaza Hotel & Resorts
03.2021 - 07.2023
University of Maryland - Bachelor of Arts, Human Resources Management
University of Maryland - No Degree, Human Resource Management Certification
Community College of Baltimore County - Associate of Arts, Psychology