KIMBERLY E. WELCH
Annapolis
Summary
Client-focused professional with extensive experience in high-volume environments, delivering personalized service and managing complex client needs with professionalism. Renowned for building trust through effective communication and ensuring a seamless, positive experience in fast-paced settings.
Overview
26
26
years of professional experience
Work History
Kidney/Pancreas Transplant Financial Coordinator
MedStar Georgetown University Hospital
01.2019 - Current
- Built trust and long-term relationships through clear communication and meticulous attention to detail, fostering client loyalty
- Delivered personalized service to diverse clientele, managing complex needs with professionalism and discretion to enhance client satisfaction
- Resolved concerns efficiently, ensuring seamless and positive experiences that contributed to client retention
- Thrive in a fast-paced, high-demand environment while maintaining a polished, client-first approach
Accounts Receivable Specialist
Sentara Martha Jefferson
01.2018 - 01.2019
- Processed incoming payments and updated customer accounts promptly.
- Handled billing inquiries and resolved discrepancies, facilitating timely payments and maintaining account integrity.
- Prepared account reconciliations and maintained accurate records.
- Managed high-volume client interactions, ensuring accuracy and efficiency to enhance customer experience
- Resolved complex issues, prioritizing client satisfaction to strengthen client relationships
Medical Office Assistant II
MedStar Washington Hospital Center
01.2014 - 01.2016
- Provided front-line customer service while managing multiple priorities in fast-paced environment to ensure client satisfaction
- Delivered welcoming, professional client experience to foster positive relationships and enhance patient trust
- Scheduled patient appointments and coordinated office calendars efficiently.
- Managed patient records and ensured confidentiality compliance.
- Assisted healthcare providers with patient intake and documentation processes.
Administrative Operations Coordinator
MedStar National Rehabilitation Hospital
01.2014 - 12.2014
- Coordinated patient care activities with interdisciplinary teams to enhance service delivery.
- Managed scheduling for operational staff to ensure adequate coverage and resource allocation.
- Streamlined communication between departments to facilitate workflow efficiency and collaboration.
- Enhanced workflows to optimize client experience
- Supported daily operations and coordinated team activities to achieve service excellence
Patient Advocate
MedStar Washington Hospital Center
01.2008 - 01.2013
- Resolved client concerns with empathy and professionalism, enhancing satisfaction and fostering loyalty
- Strengthened relationships through effective communication and service recovery, promoting trust and long-term engagement
- Assisted patients in navigating healthcare systems and services.
- Facilitated communication between patients and medical staff.
- Provided education on patient rights and healthcare options.
Assistant Manager / Financial Clearance Representative
MedStar Washington Hospital Center
01.2000 - 01.2008
- Led team operations in high-volume environment to ensure efficient workflow
- Delivered high-quality service while resolving complex client needs effectively
- Coordinated daily operations to enhance patient care and service quality.
- Managed staff schedules to ensure optimal coverage and efficiency.
- Implemented new procedures to improve workflow and streamline processes.
Education
Business Administration, Legal Studies, Healthcare Administration
University of Maryland Global Campus
Hyattsville, MDSkills
- Clienteling & Relationship Building
- Luxury Customer Experience
- Sales & Upselling
- Styling & Wardrobing
- Visual Merchandising
- High-Volume Sales
- Communication
- Service Recovery
- CRM/POS Systems
- Multitasking
- Attention to Detail
Retail Experience Highlights
- 10+ years in fragrance, skincare, jewelry, and women’s apparel
- Skilled in upselling, cross-selling, and personalized styling
- Proven ability to build repeat clientele and drive revenue
- Experienced in fast-paced, customer-focused retail environments
Timeline
Kidney/Pancreas Transplant Financial Coordinator
MedStar Georgetown University Hospital
01.2019 - Current
Accounts Receivable Specialist
Sentara Martha Jefferson
01.2018 - 01.2019
Medical Office Assistant II
MedStar Washington Hospital Center
01.2014 - 01.2016
Administrative Operations Coordinator
MedStar National Rehabilitation Hospital
01.2014 - 12.2014
Patient Advocate
MedStar Washington Hospital Center
01.2008 - 01.2013
Assistant Manager / Financial Clearance Representative
MedStar Washington Hospital Center
01.2000 - 01.2008
Business Administration, Legal Studies, Healthcare Administration
University of Maryland Global Campus