Kimberly E Martinez-Giron
Severn
Summary
Compassionate professional with years of clinical practices and patient care coordination. Excellent Communicator with good interpersonal skills and proficiency. Influential analytical thinker,able to handle competing priorities and render outstanding servies.
Overview
7
7
years of professional experience
Work History
Receptionist/Assistant
Aditya Chopra
07.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Managed Billing
- Ekgs/Abis
- Prepping Charts for patients coming in and for following days
- Managed medications requests , Faxes
- Filled all bloodwork.
- Insurance verifications , took co-pays .
Caregiver
Chesapeake Caregivers
09.2024 - 02.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Interacting in daily activities
- Take client too appointments if needed to.
- Ensure they are comfortable and feeling safe.
Clinical Specialist
Center for Social Change
08.2022 - 12.2023
- Improved patient outcomes by developing and implementing comprehensive clinical education programs.
- Prepared reports and updated required documentation.
- Established and maintained relationships with hospitals and physicians and obtained new users for products and services.
- Corrected errors on medication list, PMOFS.
- Schedule and Reschedule client appointments.
- Have meetings with coworkers every week.
- Pre-authorizations / Med assistant every week for clients with a physician.
- Visited client homes, ensure they are in a safe environment.
Patient Care Representative
Call 4 Health
05.2022 - 09.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the call center
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Obtained Pre-authorizations to remove patient barriers to healthcare.
- Scheduled , Rescheduled .
Unarmed Security Guard
US Security Systems
02.2019 - 09.2021
- Directed individuals through security processes,explaining policies and procedures.
- Support work culture.
- Monitored security console
- Handled incoming telephone call for security related matters.
Patient Care Worker
Patient Care
01.2018 - 06.2019
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Maintained case notes to document resident progress and conditions.
- recorded vital signs and collected medical histories of patients,inputting all details into patients charts.
- Answered light calls, reported to supervisors and dr.
Education
High School Diploma -
Old Mill High School
Millersville, MD06-2018
Skills
- Multi-line phone management
- Billing procedures
- Insurance verification
- Chart preparation
- Patient scheduling
- Customer service
- Data entry
- Time management
- Attention to detail
- Problem solving
- Maintaining cleanliness
- Cash management
- Correspondence writing
- Bilingual
- microsoft
- EMR
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Chesapeake Caregivers
09.2024 - 02.2025
Receptionist/Assistant
Aditya Chopra
07.2024 - 03.2025
Clinical Specialist
Center for Social Change
08.2022 - 12.2023
Patient Care Representative
Call 4 Health
05.2022 - 09.2022
Unarmed Security Guard
US Security Systems
02.2019 - 09.2021
Patient Care Worker
Patient Care
01.2018 - 06.2019
High School Diploma -
Old Mill High School
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