Kimberlyn Ordonez
Germantown
Summary
Experienced shop manager with strong background in retail, childcare, and reception. Adept as leading teams and implementing efficient inventory management. Demonstrated expertise in time management, behavior management and creative problem solving fostering a collaborative environment that enhanced customer satisfaction. Committed to leveraging skills and nutritional planning and team collaboration to drive operational excellence and enrich the learning experience Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
2027
2027
years of professional experience
Work History
Receptionist
Familyhealth Care
Germantown
2025 - Current
- Greeted patients and visitors with a friendly and professional demeanor.
- Managed multi-line phone system to route calls efficiently.
- Scheduled appointments and confirmed patient visits promptly.
- Organized front desk area to streamline workflow.
- Supported medical staff by completing various administrative tasks during the day.
- Greeted visitors and provided them with assistance.
- Coordinated appointment scheduling and confirmations for optimal patient flow.
- Resolved inquiries and issues to ensure high customer satisfaction.
- Handled cash, credit, and digital payments accurately and securely.
Shop Manager
Gerson Ordonez
Beltsville
2023 - 2025
- Managed daily shop operations and ensured smooth workflow.
- Addressed customer inquiries and resolved issues to enhance customer satisfaction.
- Restocked shelves to ensure organized displays and improve shopping experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas for a positive shopping experience.
- Processed cash and credit transactions with attention to detail at checkout.
- Accepted cash and credit card payments, issued receipts and provided change.
- Executed opening, closing, and shift change functions to uphold daily operational standards.
Nanny
Michelle Durante
Rockville
01.2021 - 08.2023
- Delivered attentive care and supervision to children, fostering a supportive environment during daily activities.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Read stories aloud and facilitated creative play activities, enhancing children's literacy and imaginative skills.
- Prepared nutritious meals tailored to children’s dietary needs, promoting healthy eating habits.
- Prepared nutritious meals in line with dietary requirements and preferences.
- Maintained a safe environment by following health and safety protocols.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
Education
High School Diploma -
Springbrook High School
Silver Spring, MD07-2022
Skills
- Appointment scheduling
- Greeting and seating clients
- Administrative support
- Payment processing
- Customer service
- Office software proficiency
- Team collaboration
- Conflict resolution
- Communication skills
Languages
English
Professional
Spanish
Professional
Timeline
Nanny
Michelle Durante
01.2021 - 08.2023
Receptionist
Familyhealth Care
2025 - Current
Shop Manager
Gerson Ordonez
2023 - 2025
High School Diploma -
Springbrook High School