Kim Jonard Hugo
Rockville
Summary
Adept at operational planning and personnel management, I leveraged technical expertise and teamwork to enhance mission success and unit performance in the US Navy. By mentoring over 30 personnel and improving clinical operations, I significantly contributed to a culture of discipline and focus, achieving commendations for leadership and a 100% dental readiness rate.
Overview
18
18
years of professional experience
Work History
First Line Supervisor
US Navy
04.2023 - Current
- Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
- Implemented safety protocols to maintain a secure working environment for employees and customers alike.
- Spearheaded initiatives aimed at enhancing overall customer experience, driving repeat business from satisfied clients.
- Improved overall unit performance by mentoring subordinates in professional development and career advancement opportunities.
- Managed resources effectively to ensure optimal allocation of manpower, equipment, and funds for mission success.
- Mediated interpersonal conflicts between staff members promptly, preserving harmony within the workplace.
- Optimized scheduling processes to balance workload among team members while meeting business needs.
Command Fitness Leader
US Navy
03.2022 - 04.2023
- Developed strong rapport with military personnel, providing ongoing encouragement and support throughout their fitness journey.
- Served as a trusted advisor for commanders on matters related to physical fitness training strategies and policy development.
- Maintained up-to-date knowledge of current exercise science research findings by attending conferences, reading journals, participating in webinars.
- Promoted overall health by providing guidance on nutrition, stress management, and injury prevention to service members.
- Led professional development sessions for fellow Command Fitness Leaders, sharing best practices and innovative approaches to optimize physical training results.
First Line Supervisor
US Navy
03.2021 - 04.2023
- Mediated interpersonal conflicts between staff members promptly, preserving harmony within the workplace.
- Optimized scheduling processes to balance workload among team members while meeting business needs.
- Championed adherence to organizational policies and procedures across all aspects of the operation.
- Fostered a culture of continuous improvement by encouraging team members to share ideas for process optimization and innovation.
- Boosted team morale through regular recognition of accomplishments and celebrating successes together.
- Ensured smooth operations by managing daily tasks, resolving conflicts, and maintaining open communication with staff.
Assistant Drug and Alcohol Program Advisor
US Navy
09.2021 - 03.2023
- Enhanced program effectiveness by conducting comprehensive evaluations and implementing strategic improvements.
- Facilitated workshops aimed at strengthening participants'' understanding of key concepts related to the program''s objectives.
- Streamlined processes for increased efficiency by identifying areas of improvement and implementing best practices.
- Collaborated with external partners to secure resources necessary for effective program implementation and sustainability.
Leading Petty Officer
US Navy
02.2018 - 03.2021
- Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
- Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
- Contributed to the development of innovative tactics and strategies aimed at increasing mission effectiveness in complex environments.
- Improved overall unit performance by mentoring subordinates in professional development and career advancement opportunities.
- Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
- Earned numerous commendations for exceptional leadership and dedication to duty during high-stress situations or deployments.
- Assisted in the recruitment and retention of qualified personnel, ensuring a strong foundation for continued success within the Navy.
- Strengthened team morale through open communication channels, promoting an inclusive work environment that fostered collaboration among diverse members.
- Enhanced team efficiency by implementing streamlined communication processes and improving procedural documentation.
- Handled administrative requirements, maintained records and submitted operational reports.
Lead Dental Assistant
US Navy
03.2019 - 01.2020
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
Tactical Combat Casualty Care Instructor
US Navy
05.2015 - 02.2018
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Basic Life Support Instructor
US Navy
05.2015 - 02.2018
- Consistently met certification standards set forth by national accrediting organizations through diligent preparation and adherence to guidelines.
- Monitored student progress throughout the course, providing timely feedback on areas requiring improvement or reinforcement of learned skills.
- Mentored new instructors, sharing best practices and offering guidance on effective teaching strategies for Basic Life Support courses.
- Maintained up-to-date knowledge on BLS guidelines and best practices, ensuring accurate instruction for students.
Active Duty Dental Program Coordinator
US Navy
01.2015 - 02.2018
- Established strategic partnerships with external dental clinics, expanding program reach and impact.
- Developed and maintained relationships with external dental clinics to facilitate program operations.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Inputted codes on to the system for accurate patient treatment plans.
- Expedited billing processes by accurately coding dental procedures for insurance submission purposes.
Supply Technician
US Navy
01.2015 - 02.2018
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Trained junior staff members in proper supply chain practices, enhancing their knowledge base and skill set for greater contributions to the team''s success.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
- Conducted regular inventory audits to maintain accurate records and reduce discrepancies in stock levels.
- Acted as receiving agent in verifying delivered goods, preparing receipts for purchases and generating quarterly transaction reports.
- Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
- Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.
Education and Training Coordinator
US Navy
05.2013 - 01.2015
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
Line Corpsman
US Navy
10.2012 - 04.2013
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Rendered emergency medical treatment and administered immunization programs.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Utilized medical instruments to perform minor surgeries and other procedures.
- Handled patient transfers from one medical facility to another.
Front Desk Supervisor
US Navy
12.2011 - 09.2012
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Active Duty Dental Program Coordinator
US Navy
12.2011 - 09.2012
- Established strategic partnerships with external dental clinics, expanding program reach and impact.
- Developed and maintained relationships with external dental clinics to facilitate program operations.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Inputted codes on to the system for accurate patient treatment plans.
- Expedited billing processes by accurately coding dental procedures for insurance submission purposes.
Expanded Function Dental Assistant
US Navy
01.2009 - 09.2011
- Safeguarded sensitive patient information through diligent record-keeping practices and adherence to privacy laws.
- Ensured accurate diagnostic results by properly exposing, processing, mounting, and labeling radiographs as per dentist''s instructions.
- Maintained strict compliance with infection control protocols, ensuring the health and safety of patients and staff.
- Increased patient satisfaction with personalized follow-up calls after major dental procedures.
- Expedited billing processes by accurately coding dental procedures for insurance submission purposes.
- Applied fluoride varnish and sealants.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Manage Care Coordinator
US Navy
02.2009 - 02.2011
- Managed complex caseloads effectively while maintaining high-quality standards for patient care delivery.
- Managed the dental treatment schedule for recruits to ensure maximum utilization of schedule while ensuring recruits graduate with 100% dental readiness.
- Advice drill instructors on the status of recruits to ensure recruits make their dental appointment.
- Streamlined the managed care process for better efficiency through thorough documentation and accurate recordkeeping.
Expanded Functions Dental Assistant
US Navy
08.2006 - 07.2008
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
- Applied fluoride varnish and sealants.
- Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
- Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
Education
Bachelor of Science - Healthcare Administration
Purdue University
West Lafayette, IN11.2024
Associate of Science - Health Sciences
Kaplan University
Davenport, IA06.2015
Skills
- Safety Procedures
- Training and mentoring
- Operational planning
- Inventory Management
- Personnel Management
- Classroom Instruction
- Technical expertise
- Teamwork and Loyalty
- Crew Leadership
- Procurement
- Discipline and Focus
Languages
Tagalog
Native or Bilingual
Timeline
First Line Supervisor
US Navy
04.2023 - Current
Command Fitness Leader
US Navy
03.2022 - 04.2023
Assistant Drug and Alcohol Program Advisor
US Navy
09.2021 - 03.2023
First Line Supervisor
US Navy
03.2021 - 04.2023
Lead Dental Assistant
US Navy
03.2019 - 01.2020
Leading Petty Officer
US Navy
02.2018 - 03.2021
Tactical Combat Casualty Care Instructor
US Navy
05.2015 - 02.2018
Basic Life Support Instructor
US Navy
05.2015 - 02.2018
Active Duty Dental Program Coordinator
US Navy
01.2015 - 02.2018
Supply Technician
US Navy
01.2015 - 02.2018
Education and Training Coordinator
US Navy
05.2013 - 01.2015
Line Corpsman
US Navy
10.2012 - 04.2013
Front Desk Supervisor
US Navy
12.2011 - 09.2012
Active Duty Dental Program Coordinator
US Navy
12.2011 - 09.2012
Manage Care Coordinator
US Navy
02.2009 - 02.2011
Expanded Function Dental Assistant
US Navy
01.2009 - 09.2011
Expanded Functions Dental Assistant
US Navy
08.2006 - 07.2008
Bachelor of Science - Healthcare Administration
Purdue University
Associate of Science - Health Sciences
Kaplan University
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