Kinya D. Blake
Easton
Summary
Experienced with quality control processes, team supervision, and maintaining compliance with industry standards. Utilizes leadership skills to drive continuous improvement and ensure product excellence. Knowledge of quality management systems and effective problem-solving techniques.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quality Assurance Supervisor
University Of Maryland Medical System
09.2022 - Current
- Plan and develop training programs, conducting orientation and on-the-job training for new employees
- Design and manage competency testing to ensure staff readiness and compliance
- Ensure training courses meet regulatory compliance by performing periodic quality reviews
- Attend vendor training sessions to stay current on industry updates and communicate relevant changes to staff
- Audit employee performance and compliance, recommending improvements where needed
- Act as liaison between department leads to address training needs and outcomes
- Monitor registration accuracy to minimize claim denials and financial discrepancies
- Conduct system regression testing to enhance workflow and maintain compliance
- Collaborate with IST and financial services leadership on system updates and improvements
- Participate in COMPASS system training and other professional development initiatives
- Provide flexible scheduling support for staff working nights and weekends as needed
- Travel between facilities as required
Access Representative, Emergency Room Department
University of Maryland Shore Medical Center at Easton
01.2013 - Current
- Register ER patients in the database, ensuring accuracy for timely billing and reporting
- Verify insurance details and collect payments, including co-pays and deductibles
- Assist with inpatient coordination, including bed assignments
- Deliver exceptional customer service while maintaining compliance with Federal and State laws
Insurance Verification Representative
Luminis Health/Anne Arundel Medical Center
01.2021 - 09.2022
- Initiate verification and pre-authorization processes with insurance carriers
- Verify patient insurance coverage using online payer tools and enter authorization details to prevent denials
- Collaborate with billing departments and vendors to resolve verification issues
- Stay updated with insurance policies through regular training and meetings
Customer Service Associate
Amazon
01.2020 - 01.2021
- Address customer needs through online chat and email with professionalism and efficiency
- Resolve conflicts, research accounts, and provide accurate solutions
- Document customer interactions and prioritize tasks to enhance productivity
Customer Service Representative
Anne Arundel Medical Center
01.2019 - 01.2021
- Register patients and manage demographic, insurance, and medical information
- Adhere to compliance policies and maintain a 98% accuracy rate
- Train new staff and monitor departmental work queues for efficiency
Customer Complaint Specialist/Lead
Qlarant Inc.
01.2012 - 01.2019
- Supported national efforts to detect and prevent Medicare fraud, waste, and abuse
- Handled hotline complaints, prepared reports, and maintained compliance with CMS guidelines
- Trained and mentored team members, ensuring operational excellence
Customer Service Manager
Qlarant Inc.
01.2010 - 01.2012
- Supervised a team handling Medicare Part C and D fraud complaints
- Managed workflow, performance appraisals, and employee training
- Developed complaint processes, including educational materials and tracking systems
Education
Certified Nursing Assistant (CNA) -
It Works Learning Center, Inc
Baltimore, MD01.2021
Certified Professional Coder (CPC) Course -
AAPC
Salt Lake City, UT01.2018
Major in Accounting -
Goldey Beacom College
Wilmington, DE01.1998
High School Diploma -
North Caroline High School
Ridgely, MD01.1996
Skills
- SharePoint
- Microsoft Office Suite
- EPIC
- Business Objects (IDR)
- Meditech
- Access
- Commercial insurance policies
- Government insurance policies
- Medical terminologies
- ICD-10
- CPT codes
- Corporate integrity
- Compliance programs
- ISO
- HIPAA
- OSHA
Certification
- Certified Nursing Assistant, A00198610, MD
- Certified Professional Coder (CPC)
- Integrated Data Repository (IDR) Business Level One Training, CMS
Timeline
Quality Assurance Supervisor
University Of Maryland Medical System
09.2022 - Current
Insurance Verification Representative
Luminis Health/Anne Arundel Medical Center
01.2021 - 09.2022
Customer Service Associate
Amazon
01.2020 - 01.2021
Customer Service Representative
Anne Arundel Medical Center
01.2019 - 01.2021
Access Representative, Emergency Room Department
University of Maryland Shore Medical Center at Easton
01.2013 - Current
Customer Complaint Specialist/Lead
Qlarant Inc.
01.2012 - 01.2019
Customer Service Manager
Qlarant Inc.
01.2010 - 01.2012
Certified Professional Coder (CPC) Course -
AAPC
Major in Accounting -
Goldey Beacom College
High School Diploma -
North Caroline High School
- Certified Nursing Assistant, A00198610, MD
- Certified Professional Coder (CPC)
- Integrated Data Repository (IDR) Business Level One Training, CMS
Certified Nursing Assistant (CNA) -
It Works Learning Center, Inc
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