Kiona Puller
Hagerstown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
County Clerk
Berkeley County Voters Office
03.2024 - 06.2024
- Streamlined office operations by implementing best practices in day-to-day tasks, enhancing overall efficiency.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Developed strong relationships with community members by participating in local events and promoting government transparency.
- Updated Voters information ensuring timely access to be able to vote.
Warehouse Worker
Macys Logistics
07.2023 - 01.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Data entry operator 2/Documentation specialist
Zimmerman and Associates
07.2022 - 05.2023
- Company Overview: Contractor for ATF (Bureau of Alcohol, Tobacco, Firearms, and Explosives)
- Responsible for accurately and efficiently entering firearm application data using Microsoft excel
- Assist with preparation of documents for imaging and storage
- Check for completeness and accuracy of documentation
- Contractor for ATF (Bureau of Alcohol, Tobacco, Firearms, and Explosives)
Customer service representative
VA center
04.2022 - 07.2022
- Company Overview: Work from Home
- Assisted veterans and their families via telephone with all Veterans benefits
- Provided great customer service offering information for programs
- Communicated with peers to assist members
- Work from Home
Awake overnight counselor
Board of Childcare
12.2020 - 04.2022
- Completed bed checks for every resident
- Documented activities in logbook daily
- Encouraged and supported each resident needs for achievement
- Ensured residents health needs were met
- Completed assigned unit responsibilities
Criminal Justice analyst
Lowers Risk Group
09.2019 - 11.2020
- Contacted approved courts via phone, mail, email, and fax to obtain criminal case information for background checks
- Entered information received in ticketing system
- Performed any additional administrative duties
Call Center Representative
Navy Federal Credit Union
03.2017 - 09.2019
- Answered phones to assist members with bank transfers, wires, western unions, and other various bank needs
- Offered products and services when necessary
- Hard skills – Microsoft excel, Microsoft word, Basic phone skills
- Soft skills – Communication skills, Active listening, Organizational skills, Attention to detail
Education
Computer Networking
Martinsburg Valley College
Martinsburg, WV05-2024
High School Diploma -
Martinsburg High School
05-2011
Skills
- Document preparation
- Record management
- Customer service
- Teamwork
- Office administration
- Data entry
- Conflict resolution
- Crisis management
Websites
Timeline
County Clerk
Berkeley County Voters Office
03.2024 - 06.2024
Warehouse Worker
Macys Logistics
07.2023 - 01.2024
Data entry operator 2/Documentation specialist
Zimmerman and Associates
07.2022 - 05.2023
Customer service representative
VA center
04.2022 - 07.2022
Awake overnight counselor
Board of Childcare
12.2020 - 04.2022
Criminal Justice analyst
Lowers Risk Group
09.2019 - 11.2020
Call Center Representative
Navy Federal Credit Union
03.2017 - 09.2019
Computer Networking
Martinsburg Valley College
High School Diploma -
Martinsburg High School
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