Kirsten Hunter
Baltimore
Summary
Throughout my time majoring in Information Technology, I have done many coding assignments pertaining mainly to Java and Python. I have also done many webpages where I worked with HTML, JavaScript, and CSS. I have done collaborations with classmates on projects as well. I also have a list of skills from years of working in customer service making me proficient in problem identification and analysis, critical thinking generating and evaluating solutions, teamwork, active listening and conflict resolution.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Bluestone
2024.11 - Current
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Took reservations, answered customer questions, and informed of accurate wait times.
To-Go Specialist
Red Robin
2021.11 - 2024.06
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Provided training to new hires on POS system and customer service protocols, raising team's overall performance standards.
- Enhanced customer experience by accurately taking and processing orders in fast-paced environment.
- Adapted quickly to new technology platforms for online ordering.
- Monitored and replenished supplies in to-go area, ensuring uninterrupted service during busy periods.
- Answered to-go order phone calls, conveying menu options over telephone.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
Cashier/Stocker
Giant
2021.06 - 2021.09
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Scanned and bagged groceries
Education
Bachelor of Science - Information Technology
The University of Baltimore
2025-07
High School Diploma -
Baltimore City College High School
2020-06
Skills
- Skilled in web and software development using HTML, Java, Python, and JavaScript
- Experienced in using Visual Studio Code, PyCharm, and Eclipse for coding projects
- Proficient in relational and NoSQL databases
<Enter your own>
Timeline
Restaurant Hostess
Bluestone
2024.11 - Current
To-Go Specialist
Red Robin
2021.11 - 2024.06
Cashier/Stocker
Giant
2021.06 - 2021.09
High School Diploma -
Baltimore City College High School
Bachelor of Science - Information Technology
The University of Baltimore