Summary
Overview
Work History
Education
Skills
<Enter your own>
Timeline
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Kirsten Hunter

Baltimore

Summary

Throughout my time majoring in Information Technology, I have done many coding assignments pertaining mainly to Java and Python. I have also done many webpages where I worked with HTML, JavaScript, and CSS. I have done collaborations with classmates on projects as well. I also have a list of skills from years of working in customer service making me proficient in problem identification and analysis, critical thinking generating and evaluating solutions, teamwork, active listening and conflict resolution.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Bluestone
11.2024 - Current
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Took reservations, answered customer questions, and informed of accurate wait times.

To-Go Specialist

Red Robin
11.2021 - 06.2024
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Provided training to new hires on POS system and customer service protocols, raising team's overall performance standards.
  • Enhanced customer experience by accurately taking and processing orders in fast-paced environment.
  • Adapted quickly to new technology platforms for online ordering.
  • Monitored and replenished supplies in to-go area, ensuring uninterrupted service during busy periods.
  • Answered to-go order phone calls, conveying menu options over telephone.
  • Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.

Cashier/Stocker

Giant
06.2021 - 09.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Scanned and bagged groceries

Education

Bachelor of Science - Information Technology

The University of Baltimore
07-2025

High School Diploma -

Baltimore City College High School
06-2020

Skills

  • Skilled in web and software development using HTML, Java, Python, and JavaScript
  • Experienced in using Visual Studio Code, PyCharm, and Eclipse for coding projects
  • Proficient in relational and NoSQL databases

<Enter your own>

Timeline

Restaurant Hostess

Bluestone
11.2024 - Current

To-Go Specialist

Red Robin
11.2021 - 06.2024

Cashier/Stocker

Giant
06.2021 - 09.2021

High School Diploma -

Baltimore City College High School

Bachelor of Science - Information Technology

The University of Baltimore
Kirsten Hunter