KIRSTEN LANTZ
Parkville
Summary
Experienced with maintaining clean and organized dining environment. Utilizes effective communication skills to coordinate with servers and kitchen staff. Knowledge of efficient table resetting and customer service practices.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Libs Grill
06.2026 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Handled guest inquiries and complaints with professionalism, enhancing customer satisfaction.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
HOSTESS/BUSSER/SERVER ASSSISTANT
Stoney River Steakhouse And Grill
11.2025 - 06.2026
- Reviewed and periodically updated seating chart to reflect open and occupied seating.
- Escorted guests to tables, provided menus and discussed daily specials.
- Maintained orderly flow of guests from reception area into dining room and informed customers of wait times.
- Maintained organized hostess station and restocked supplies.
- Anticipated guest needs and made accommodations for special requests.
- Answered incoming calls and provided information regarding hours of operation, location and menu items.
- Notified guests regarding wait times and managed customer traffic in waiting areas.
- Trained new team members in establishment policies, menu items and strategies to successfully perform every task.
- Worked well with kitchen, management, and serving staff to coordinate efficient service.
- Kept dining and serving areas presentable and well-stocked to meet guest needs.
SUPERVISOR/LEAD HOSTESS/SERVER ASSISTANT/BUSSER
Red Lobster
06.2021 - 11.2025
- Observed team performance to provide feedback to management for discipline and performance evaluations.
- Communicated with customers regarding product information, complaints and issues.
- Developed and implemented strategic plans to enhance operational performance.
- Arranged seating to meet guest needs and preferences. to accommodate guests with special needs or requests.
- Circulated around the restaurant during service to gather feedback from guests on their experience.
- Coordinated seating for party reservations and determined appropriate dates, times and party counts.
- Anticipated guest needs and made accomodations for special requests.
- Maintained well-groomed appearance and observed uniform requirements.
- Cleaned and sanitized counters and lobby areas to maintain professional appearance.
Education
HIGH SCHOOL DIPLOMA -
Perry Hall High School
Perry Hall, MD06.2021
Skills
- Event coordination
- Seating planning
- Guest assistance
- Station restocking
- Opening and closing procedures
- Multitasking
- Restaurant upkeep
- Conflict resolution
- Team collaboration
- Task prioritization
- Reservation management
- Supply restocking
- Friendly demeanor
- Reliability
- Greeting guests
- Table clearing
- Strategic planning
- Detail-oriented cleaning
- Positive attitude
Timeline
Restaurant Hostess
Libs Grill
06.2026 - Current
HOSTESS/BUSSER/SERVER ASSSISTANT
Stoney River Steakhouse And Grill
11.2025 - 06.2026
SUPERVISOR/LEAD HOSTESS/SERVER ASSISTANT/BUSSER
Red Lobster
06.2021 - 11.2025
HIGH SCHOOL DIPLOMA -
Perry Hall High School