Kirya Antrum
Temple Hills
Summary
Results-driven Business Associate known for high productivity and efficient completion of tasks. Skilled in strategic planning, and project management. Excel in communication, problem-solving, and teamwork, ensuring successful collaboration and goal achievement across all levels of an organization. Experienced in fast-paced environments, and adaptable to changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Teacher
The Children’s School
Arlington
04.2024 - Current
- Assisted teacher in lesson preparation, assignment grading, and any other needed duties.
- Documented student progress and communicated with parents to keep them informed.
- Ensured classroom environment was clean and upheld to school safety protocols.
- Reviewed material taught in class with individual students with learning challenges to ensure understanding and development.
- Collaborated with lead teachers to recognize issues students were facing and recommend possible solutions.
- Monitored the safety and well-being of students as well encouraged self-esteem to increase independence.
- Participated in professional development workshops to enhance teaching skills and stay updated on best practices.
- Promoted a safe and inclusive learning environment for all students.
Remote Call Center Representative
Veterans Affairs
Utah Valley
11.2023 - 04.2024
- Updated patient records and insurance information with [100%] accuracy.
- Advocated for patients by successfully resolving billing discrepancies and ensuring accurate charges.
- Contributed to the development of standardized procedures for handling patient inquiries and requests.
- Developed and maintained positive relationships with physicians, nurses, and other healthcare staff.
- Managed incoming calls from patients, addressing concerns and scheduling appointments as needed.
- Resolved patient complaints effectively and in a timely manner.
- Utilized excellent communication and interpersonal skills to provide patients with a positive experience.
- Utilized software (Salesforce) to manage veterans accounts and resolve their issues/concerns.
Receptionist
Waldorf Emergency Care
Waldorf
08.2022 - 01.2023
- Answered phones, scheduled patients, took payments, authorized insurance, greeted and assisted customers, addressed customer complaints, and worked in a highly skilled manner to greet guests in a courteous and professional way.
- Maintained a registration log and reminded consignment owners to renew their unit registration.
- Greeted and welcomed guests, offering a positive first impression of the organization.
- Maintained logbooks, including sign-in/out, front desk expenditure, and calls received logs.
- Managed the front office reception area by cleaning and organizing desk and visitor lobby spaces.
- Calculated bills for services rendered, collecting and processing customer payments.
- Complied with procedures, rules, and regulations to maintain a safe and clean reception area.
- Screened all visitors and directed them to the appropriate employee or office.
Receptionist
Clarendon Animal Care
Arlington
03.2022 - 06.2022
- Maintained a registration log and reminded consignment owners to renew their unit registration.
- Maintained a clean reception area, including the lounge and associated environs.
- Calculated bills for services rendered, collecting and processing customer payments.
- Provided quality customer support by following up on customer requests and resolving complaints to promote customer satisfaction and create additional business opportunities via email.
- Answered phones, scheduled patients, took payments, authorized insurance, greeted and assisted customers, addressed customer complaints, and worked in a highly skilled manner to greet guests in a courteous and professional way.
- Entered customer data into the database and kept records up-to-date.
Warehouse Associate
Amazon
Sparrows Point
08.2019 - 05.2021
- Monitored inventory levels, reported low supplies to management, and filled out order requests on a weekly basis to avoid disruptions to the distribution process.
- Staged material in proper location for shipment and loads on trailer.
- Assisted in the training and education of new employees to maintain standard operating procedure with staff.
- Kept diligent record of all inventory merchandise entering and exiting the warehouse.
- Lifted and moved parts up to 75 pounds in weight unassisted, pulled/pushed and slid parts up to 100 pounds unassisted, while maintaining quality and production standards in Receiving and Shipping of Parts.
- Maintain shipping schedules with attention to detail to ensure timely delivery and loss prevention.
- Resolved inventory discrepancies promptly to prevent delays in order processing.
Sales Associate
Walgreens
Baltimore
06.2019 - 09.2019
- Drove sales by engaging customers with relevant product suggestions and sharing product knowledge.
- Recommended new products to customers, resulting in significant add-on business.
- Introduced promotions and related opportunities to customers, cross-selling products to increase purchase quantities.
- Worked with fellow associates to ensure asset protection standards were met on a consistent basis.
- Described store merchandise and explained related details regarding use, operation, and care to customers.
- Engaged with customers in an enthusiastic manner to drive sales.
- Executed payments by totaling purchases and processing checks, cash, and store or other credit and debit cards.
- Greeted customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
Assistant Teacher
Newcomb Daycare
Washington
04.2016 - 08.2019
- Assisted lead teacher in implementing lesson plans and classroom activities.
- Collaborated with parents to address student needs and concerns effectively.
- Monitored student progress and provided feedback to the lead teacher regularly.
- Participated in staff meetings to discuss curriculum improvements and student outcomes.
- Helped maintain a safe and orderly learning environment.
Customer Service Representative
Macys
Arlington
08.2018 - 02.2019
- Maintained professional relationships with client contacts to ensure top-notch customer service.
- Prepared special reports on compromised account patterns, gathering and summarizing data accordingly.
- Assisted customers in navigating the company website and placing orders online, troubleshooting any technical issues.
- Monitored customer service trends and developed strategies to improve customer satisfaction.
- Resolved product and service challenges by researching customer complaints and following up to ensure satisfactory resolutions.
- Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations.
Sales Associate
Forever 21
Springfield
02.2016 - 04.2018
- Shared product knowledge with customers, explaining the features, values, and benefits of each product.
- Drove sales by engaging customers with relevant product suggestions and sharing product knowledge.
- Introduced promotions and related opportunities to customers, cross-selling products to increase purchase quantities.
- Achieved established goals.
- Trained new customer service and sales staff.
- Responsible for ensuring a positive customer experience and implementing loss prevention measures, processing multiple types of transactions.
- Executed payments by totaling purchases and processing checks, cash, and store or other credit and debit cards.
- Greeted customers in a friendly manner, responding to questions, boosting merchandise engagement and providing outstanding customer service.
Education
Some college - Criminal Justice
Trinity Washington University
Washington, DCSkills
- Safety Compliance
- Documentation
- Staff Training
- Order Filling
- Lesson planning
- Professional development
- Team building
- Problem solving
Certification
CPR Certified
References
References available upon request.
Timeline
Assistant Teacher
The Children’s School
04.2024 - Current
Remote Call Center Representative
Veterans Affairs
11.2023 - 04.2024
Receptionist
Waldorf Emergency Care
08.2022 - 01.2023
Receptionist
Clarendon Animal Care
03.2022 - 06.2022
Warehouse Associate
Amazon
08.2019 - 05.2021
Sales Associate
Walgreens
06.2019 - 09.2019
Customer Service Representative
Macys
08.2018 - 02.2019
Assistant Teacher
Newcomb Daycare
04.2016 - 08.2019
Sales Associate
Forever 21
02.2016 - 04.2018
Some college - Criminal Justice
Trinity Washington University
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