Kodey Biscoe
Preston
Summary
Dedicated Service Advisor with a background in automotive technology. Known for exceptional attention to detail and strong communication skills, contributing to accurate service estimates and high customer satisfaction rates.
Overview
10
10
years of professional experience
Work History
Service Advisor
Atlantic Tractor
Queen Anne, MD
08.2025 - Current
- Collaborated with repair technicians to communicate service needs and expedite workflow processes.
- Educated customers on equipment features and maintenance requirements to promote product longevity.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
Automotive Technician
Phoenix Automotive
Easton, MD
01.2021 - 01.2025
- Diagnosed and repaired automotive systems including engines, transmissions, and brakes.
- Conducted routine maintenance services such as oil changes, tire rotations, and fluid checks.
- Utilized diagnostic tools and software to identify vehicle issues accurately.
- Ensured compliance with safety standards while performing repair tasks in the shop environment.
- Provided exceptional customer service by explaining repair procedures and recommendations clearly.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Automotive Technician
Preston Ford
Preston, MD
07.2016 - 08.2019
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
High School Diploma -
Colonel Richardson High School
Federalsburg, MD05-2018
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Goal-oriented mindset
- Service estimates
- Price quoting
Timeline
Service Advisor
Atlantic Tractor
08.2025 - Current
Automotive Technician
Phoenix Automotive
01.2021 - 01.2025
Automotive Technician
Preston Ford
07.2016 - 08.2019
High School Diploma -
Colonel Richardson High School