Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KOFOWOROLA O. AKINADEWO

Bowie

Summary

Dedicated and compassionate professional with strong customer service skills, known for anticipating, evaluating, and meeting client needs. A proactive team player who supports colleagues and consistently delivers exceptional service to ensure client satisfaction, retention, and positive feedback.

Overview

1
1
Certification
11
11
years of professional experience

Work History

Sunday School Teacher

C&S Maryland #1 Movement Church
Springdale
03.2021 - Current
  • Designed engaging lesson plans for diverse age groups within the church community.
  • Facilitated interactive discussions to enhance biblical understanding among students.
  • Organized weekly activities and events to promote spiritual growth and fellowship.
  • Contributed ideas and solutions to enhance children and team performance and outcomes.
  • Worked with children on the autistic spectrum. Provided one on one assistance with learning, toileting and social skills.
  • Organized Children Ministry events like yearly anniversary celebrations,
    Christmas parties, outreach and field trips!
  • Worked with children's families by discussing skills that should be continually practiced and challenged in home/ any other environment outside of church
  • Promoted high parent/child satisfaction by resolving problems with knowledgeable

and menarv service

  • Collaborated with other Sunday school teachers to ensure a fun and safe environment
  • Shadowed the children in diverse leadership roles to prepare them for teens/Adult church

Caregiver, Special Needs

Family (Niece)
Bowie
08.2023 - 01.2026
  • Provided compassionate one on one care for a child with autism spectrum disorder (ASD).
  • Assisted with daily routines, including meals, hygiene, and age appropriate activities.
  • Used positive reinforcement to encourage communication and appropriate behaviors.
  • Maintained consistent routines for structure and consistency; a learning tool (modeling, chaining and prompting).
  • Supported social, emotional, and behavioral development through play and interactive activities.
  • Monitored safety and responded calmly to behavioral challenges.
  • Communicated regularly with family members about daily activities, progress, and behaviors
  • Provided transportation to appointments, school, or recreational activities (church)
  • Encouraged independence by supporting the development of daily living and self-care skills (wiping after using the toilet)
  • Created a safe, supportive, and nurturing environment tailored to the child’s needs

Quality Assurance / Patient Care Coordinator

Ebed Community Improvement Inc.
07.2020 - 01.2025
  • Developed and implemented patient care plans in collaboration with healthcare providers
  • Served as a liaison among patients, families, medical staff, and other stakeholders
  • Maintained accurate, up-to-date patient records
  • Advocated for patient needs to ensure high-quality care
  • Efficiently scheduled appointments, follow-ups, and referrals
  • Provided administrative support including data entry and document management

Front Desk Concierge

Capital Concierge
Rockville
10.2021 - 09.2023
  • Greeted guests and provided exceptional customer service at luxury property.
  • Managed front desk operations and coordinated guest check-ins and check-outs.
  • Assisted guests with inquiries and resolved issues promptly and professionally.
  • Maintained accurate records of guest information and services requested.
  • Collaborated with housekeeping to ensure room readiness for incoming guests.
  • Trained new staff on front desk procedures and customer service standards.
  • Developed strong relationships with clients through effective communication skills.
  • Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
  • Resolved customer complaints in an efficient and timely manner.
  • Answered telephone calls in a professional manner and directed calls to appropriate personnel.
  • Assisted visitors with any questions or concerns they may have had during their stay.
  • Monitored security cameras to ensure safety of staff and visitors.
  • Monitored the lobby area to ensure a clean environment that was conducive to business operations.
  • Developed relationships with vendors in order to provide quality services at competitive prices.
  • Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Responded promptly to emergency situations in order to maintain a safe environment for guests.

Medical Technician

BrightStar Care
09.2015 - 08.2020
  • Responded to and resolved customer service issues promptly and professionally
  • Improved drug inventory processes to increase productivity
  • Maintained a safe and secure environment for patients, visitors, and staff by adhering to protocols
  • Preserved patient confidentiality in all laboratory procedures
  • Organized workflow: labeled and sorted specimens, logged data, and ensured timely report delivery
  • Administered medications and monitored patient reactions and progress
  • Anne Arundel County

Education

High School Diploma -

McKinley Technology High School
Washington, DC

Residential Service Agency (RSA) Certificate -

Prince George's Community College
Largo, MD

Skills

  • Patient advocacy
  • Interpersonal skills
  • Team collaboration
  • Appointment scheduling
  • Patient care coordination
  • Creative problem solving
  • Patient
  • Verbal and written communication
  • Data entry accuracy
  • Vigilant
  • Time management
  • Goal oriented
  • Meet deadlines
  • Rapport building
  • Patient evaluation
  • Healthy meal preparation
  • ADL Assistance
  • Physical assistance
  • Medical laboratory procedures

Certification

  • Certified Medical Technician - 2007
  • McKinley Technology High School Washington, DC High School Diploma -1993

• Annual Maryland DDA Core Trainings - 2025

Timeline

Caregiver, Special Needs

Family (Niece)
08.2023 - 01.2026

Front Desk Concierge

Capital Concierge
10.2021 - 09.2023

Sunday School Teacher

C&S Maryland #1 Movement Church
03.2021 - Current

Quality Assurance / Patient Care Coordinator

Ebed Community Improvement Inc.
07.2020 - 01.2025

Medical Technician

BrightStar Care
09.2015 - 08.2020

High School Diploma -

McKinley Technology High School

Residential Service Agency (RSA) Certificate -

Prince George's Community College
KOFOWOROLA O. AKINADEWO