KOLE BLACKWELL
Middle River
Summary
Newly 608 EPA certified HVAC/R technician versed in installation, troubleshooting, and repairing heating, ventilation and air conditioning equipment. Skilled at quickly identifying problems and clearly explaining issues to customers. I am looking for a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Dollar General
05.2022 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
HVAC Installer
Quality Air Services
06.2023 - 08.2024
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients' properties and minimizing disruptions
- Located and marked pipe positions, hole passages and duct connections in walls and floors
- Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs
- Maintained environmental conditions by rebuilding and replacing faulty components
- Saved clients money on utility bills with energy-efficient installations designed specifically for their unique spaces and usage patterns
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site
- Worked on both home and business units for maintenance, repairs, and new installations
Education
Universal EPA Certification - HVAC Installation And Repair
All State Career School
Baltimore, MDHigh School Diploma - undefined
Kenwood High School
Baltimore, MDSkills
- Problem-Solving
- Leak Checks
- Customer experience
- Customer Service and Engagement
- MD Drivers license clean driving record
- Universal Certified
- Customer Service Management
- Installations
- Team Building and Leadership
- Staff Supervision
- Trouble Shooting
- Service calls
- Customer Knowledge
- Hiring and Training
Timeline
HVAC Installer
Quality Air Services
06.2023 - 08.2024
Assistant Store Manager
Dollar General
05.2022 - 10.2024
High School Diploma - undefined
Kenwood High School
Universal EPA Certification - HVAC Installation And Repair
All State Career School
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