Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Komeh Koroma

Silver Spring

Summary

Results-oriented Operations and Customer Support Professional with 7 years of experience in logistics, customer service, and technical support. Managed estate transitions, high-volume moves, and identity verification for tech platforms. Demonstrates strong problem-solving and multitasking skills while maintaining professionalism. Proficient in Slack, Airtable, and Microsoft Office, with certifications in Google IT Support and Responsible Alcohol Delivery (VA), focused on efficiency and clear communication.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Post Harvest Special

Verano
Jessup
09.2025 - Current

Post-Harvest Specialist
Regulated Agricultural Processing Facility
September 2025 – Present

  • Processed agricultural products by trimming, sorting, weighing, and packaging to meet quality standards
  • Tracked materials and waste for accuracy and regulatory compliance, enhancing operational organization
  • Maintained inventory records and supported quality control procedures to uphold product integrity
  • Supported team operations by organizing storage systems and preparing materials for distribution
  • Adhered to strict cleanliness, safety, and operational standards

Operations Team Member

Caring Transitions of Rockville
01.2025 - Current
  • Coordinated logistics for estate sales and donation pickups, collaborating with team members to meet tight deadlines and enhance operational efficiency.
  • Organized, packed, and transported personal belongings for relocation or donation, ensuring careful handling to protect client assets.
  • Provided on-site support during client moves and estate clean-outs, maintaining a respectful and supportive environment.
  • Assisted clients through the downsizing, relocation, and estate clearing process with compassion and professionalism.
  • Prepared and listed household items for online estate sale auctions, including staging, photographing, and writing accurate descriptions.
  • Maintained detailed inventory records and donation documentation, facilitating accurate client reporting and transparency.

Mover/Laborer

Bellhop Moving
08.2023 - 09.2024
  • Travel to various locations for loading, unloading, homes, apartments, pods, and storage units.
  • Developed efficient moving strategies by assessing space constraints and item fragility.
  • Coordinate logistics with customers and apartment staff to ensure smooth transitions during the moving process.
  • Handle the moving of furniture, home appliances, and miscellaneous items with care and attention to detail.
  • Performed furniture assembly and disassembly to facilitate the moving process.
  • Protected furniture and appliances with appropriate wrapping techniques to prevent damage during transport.
  • Executed careful item transport to ensure damage-free delivery at destination.

Customer Service Rep

Centuries/Virginia Department of Motor Vehicles
02.2022 - 01.2023
  • Customer service representative for the Virginia department of motor vehicles.
  • Coordinated DMV appointments for Virginia residents, ensuring timely access to necessary services.
  • Issuing one time pins to customers to set up their online accounts.
  • Educated customers on Virginia DMV service requirements, enhancing their understanding and compliance.

Member Support Agent/Social Media Response Rep

ID.Me-McLean
12.2020 - 10.2021
  • Managed and streamlined social media responses for ID.me, enhancing member engagement.
  • Delivered social media support on ID.me's Twitter account.
  • Monitoring and Responding to all Idme's direct message and Twitter mentions.
  • Assisted customers with troubleshooting to identify optimal solutions for verification calls.
  • Working with members in a timely and effective manner to complete verification.
  • Communicated effectively with members to resolve verification issues and improve customer satisfaction.
  • Reviewed and approved identification documents according to Id.me standards.
  • Escalating customers to other technical support teams for more assistance.
  • Reporting members with duplicate accounts and potentially false information.
  • Reporting victims of Fraud.

Operations Coordinator

Skip
11.2019 - 09.2020
  • Coordinated overnight operations at Skip warehouse, ensuring smooth workflow and timely deliveries.
  • Activated map each morning to initiate operations, facilitating efficient routing and resource allocation.
  • Prepared vans for morning field coordinators, optimizing vehicle readiness for daily tasks.
  • Monitored daily data to support operational needs.
  • Engaged with applications such as Skyview, Slack, Airtable, and Tsheets each day to enhance workflow efficiency.
  • Communicating with companies' contract engineers.

Front Desk Agent

Dc Lofty
05.2019 - 06.2019
  • Managed front desk operations, including computer tasks, to maintain efficient guest services.
  • Checked guests in and out of hostel, ensuring smooth arrival and departure experiences.
  • Handled phone inquiries, delivering prompt and accurate information to guests.
  • Assisting guest with various needs.
  • Processing payment transactions.
  • Scheduling accommodations via Cloud beds.com.
  • Conducted routine building maintenance to ensure safety and functionality.
  • Collaborated with coworkers using Slack for effective communication.

Produce/Cut Fruit

Safeway
12.2017 - 03.2019
  • Prepared fruit and vegetables for sale, maintaining high standards of presentation.
  • Oversaw produce department operations, ensuring quality and freshness of products.
  • Conducted daily inventory audits.
  • Recorded daily production data to monitor inventory levels and assist in stock management.
  • Maintaining a clean and healthy work environment.

Customer Service

First Unitarian Church
07.2013 - 10.2016
  • Working Events such as Weddings, Memorials, Banquets, Workshops etc.
  • Managed beverage service for events, ensuring guest satisfaction and smooth operations.
  • Setting up Tables, chairs, and other Items for events and services.
  • Set up AV equipment, including speakers, microphones, projectors, and screens, for seamless event execution.
  • Supported kitchen efficiency by handling dishwashing and bussing tasks during events.
  • Running the sound for Sunday Services for a year.
  • Conducted routine building maintenance to uphold safety standards.

Education

Montgomery Community College
03.2019

Portland Community College
09.2011

LEP High School
12.2010

Skills

  • Logistics coordination
  • Inventory management
  • Data tracking
  • Quality control
  • Data entry
  • Task prioritization
  • Client relationship management
  • Equipment maintenance
  • Team collaboration
  • Adaptability to change
  • Effective communication

Certification

Driver's License

Google IT Support Professional Certificate
Completed foundational training in IT support, including troubleshooting, customer service, networking, operating systems, system administration, and security. Gained hands-on experience with tools like Linux, DNS, and command-line interfaces.

Responsible Alcohol Delivery Certification – Virginia
Certified in the safe and legal delivery of alcoholic beverages in compliance with Virginia ABC regulations. Trained in age verification, intoxication recognition, and responsible service practices to ensure public safety and legal compliance.

Timeline

Post Harvest Special

Verano
09.2025 - Current

Operations Team Member

Caring Transitions of Rockville
01.2025 - Current

Mover/Laborer

Bellhop Moving
08.2023 - 09.2024

Customer Service Rep

Centuries/Virginia Department of Motor Vehicles
02.2022 - 01.2023

Member Support Agent/Social Media Response Rep

ID.Me-McLean
12.2020 - 10.2021

Operations Coordinator

Skip
11.2019 - 09.2020

Front Desk Agent

Dc Lofty
05.2019 - 06.2019

Produce/Cut Fruit

Safeway
12.2017 - 03.2019

Customer Service

First Unitarian Church
07.2013 - 10.2016

Montgomery Community College

Portland Community College

LEP High School
Komeh Koroma