Engaging mentor specializing in student involvement, communication, and event planning. Enhanced peer connections while addressing diverse student needs. Experienced in customer service and team collaboration, with strengths in time management and conflict resolution, leading to increased student satisfaction and effective event coordination.
Overview
1
1
year of professional experience
1
1
Certification
Work History
First Year Experience Mentor
Student Engagement Office
Baltimore
08.2025 - Current
Facilitated orientation sessions for incoming students to promote engagement.
Assisted students in navigating campus resources and support services.
Coordinated peer mentorship programs to enhance student connections.
Created informational materials about student engagement opportunities.
Supported event planning for social and educational activities on campus.
Collaborated with staff to identify and address student needs effectively.
Maintained accurate records of mentee interactions and achievements.
Facilitated group workshops on topics such as time management, study skills, and career exploration.
Student Service internship
CCBC STUDENT SERVICES
Baltimore
01.2026 - 01.2026
Assisted customers with inquiries and provided solutions to enhance satisfaction.
Worked with cross-functional teams to achieve goals.
Supported colleagues by offering guidance and fostering collaboration.
Provided excellent customer service to members and guests.
Greeted guests upon arrival, providing excellent customer service.
Resolved customer service inquiries quickly and efficiently.
Guided students through class registration and schedule navigation.
Assistant
CCBC SSI
Baltimore
10.2025 - 01.2026
Coordinated daily office operations and administrative tasks to support overall team efficiency.
Facilitated communication with team members to promote smooth workflow across departments.
Prepared documents and materials for presentations and meetings.
Utilized office software to manage correspondence and data entry tasks efficiently.
Supported project teams by gathering information and conducting research activities.
Greeted visitors, clients and guests in a professional manner.
Entered data into databases accurately and efficiently.
Responded to incoming calls and emails from customers and vendors.
Cultivated positive relationships with internal customers through clear and effective communication.
First Year Experience Mentor at University of KwaZulu-Natal- Howard College CampusFirst Year Experience Mentor at University of KwaZulu-Natal- Howard College Campus