Kourtney Mullen
Pasadena
Summary
Dynamic leader with proven expertise in staff management and customer engagement, honed at Walmart and Frontier Airlines. Excelled in fostering team leadership and enhancing customer satisfaction through strategic improvements and effective conflict resolution. Skilled in retail management and safety protocols, achieving significant performance enhancements and operational efficiency.
Overview
4
4
years of professional experience
Work History
Department Manager
Walmart
09.2020 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Shift Leader
Frontier Airlines
07.2021 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Diploma -
Central Georgia Technical College
Macon, GA06.2010
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Task delegation
- Customer engagement
- Safety and security
- Goals and performance
- Retail management
- Flexible schedule
- Work planning and organization
Timeline
Shift Leader
Frontier Airlines
07.2021 - 11.2023
Department Manager
Walmart
09.2020 - Current
Diploma -
Central Georgia Technical College
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