Summary
Overview
Work History
Education
Skills
Timeline
Qualifications of Summary
Generic

Kourtney W. Jones

Baltimore

Summary

Professional management specialist ready to contribute to high-standard environment. Skilled in optimizing operations and ensuring seamless coordination across departments. Known for fostering team collaboration and consistently achieving results. Displays strong organizational and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Senior Assistant Manager

Rack Room Shoes Inc.
01.2023 - Current
  • Supervised daily operations, ensuring optimal staff performance and customer satisfaction.
  • Implemented inventory management strategies, streamlining stock replenishment processes.
  • Trained and mentored new team members on sales techniques and product knowledge.
  • Analyzed sales data to identify trends, informing strategic merchandising decisions.
  • Developed employee schedules, optimizing coverage during peak shopping hours.
  • Led a team of junior assistants, ensuring efficient task completion and professional development.

General Manager

Wendy’s
10.2017 - 01.2023
  • Oversee daily operations of assigned restaurant.
  • Monitored and reinforced food safety procedures, maximize store sales, and achieve profit goals.
  • Develop and teach staff how to ensure that they can maintain the positive dining experience of customers.
  • Maintain and ensure that the QSC standards are met daily.

District Manager

Foot Locker.
04.2012 - 10.2017
  • Coach and motivated associates to inspire top performance and outstanding customer experience.
  • Collaborated with cross-functional teams to execute district-wide initiatives, improving customer satisfaction scores.
  • Execute standards in hiring, training, customer service, and store operations.


  • Oversaw district operations, ensuring alignment with corporate standards and strategic objectives.
  • Mentored store managers, fostering leadership skills and promoting a culture of continuous improvement.

Regional Operations Manager

McDonalds
08.1997 - 03.2012
  • Oversee all restaurant’s operations which includes hiring and firing of staff, purchasing of food, supplies and equipment.
  • Optimize profits by controlling food, beverage and labor cost.
  • Develop business strategies to raise customer service levels, expand store traffic and optimize profitability.
  • Directed regional operations to enhance efficiency and streamline processes across multiple facilities.
  • Implemented performance metrics to monitor operational effectiveness and drive continuous improvement initiatives.

Education

Certificate of Technical Studies - Surgical Technologist

Community College of Baltimore County
Baltimore, Maryland
07-2020

Degree - Culinary Arts and Hospitality Management

Baltimore International College
Baltimore, Maryland
05.2011

High School Diploma -

Southwestern Senior High School
Baltimore, Maryland
06.2001

Skills

  • Staff training and development
  • Inventory control
  • Customer service
  • Customer relationship management
  • Operations management

Timeline

Senior Assistant Manager

Rack Room Shoes Inc.
01.2023 - Current

General Manager

Wendy’s
10.2017 - 01.2023

District Manager

Foot Locker.
04.2012 - 10.2017

Regional Operations Manager

McDonalds
08.1997 - 03.2012

Certificate of Technical Studies - Surgical Technologist

Community College of Baltimore County

Degree - Culinary Arts and Hospitality Management

Baltimore International College

High School Diploma -

Southwestern Senior High School

Qualifications of Summary

Honest, reliable, hardworking, team player willing to learn. Over 26 years of customer service experience.

Similar Profiles

CREATE PROFILE
Kourtney W. Jones