Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Krissa Ferderer

Walkersville

Summary

Resourceful Dispatcher known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.

Overview

7
7
years of professional experience

Work History

Digital Care Dispatcher

Waste Managment
02.2018 - Current
  • Addressed questions, problems or requests for service or equipment.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Received or prepared work orders.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Provided timely updates to customers regarding their orders or requests.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Developed strategies for improving efficiency within the dispatch center.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Tracked vehicles using GPS technology and provided data to support OM's for performance opportunities.

Education

High School Diploma -

Mandan Senior High
Mandan
05-1999

Skills

  • Dispatch software
  • Customer communication
  • Administrative support
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Time management
  • Process optimization
  • Workflow prioritization

Affiliations

  • Gardening
  • Reading
  • Traveling

Accomplishments

  • Standard Operation Processes for current role
  • WM Recognition awards from District Mangers, Operation Managers and personal Leadership team
  • Distinguished on last 2 performance reviews with high remarks

References

References available upon request.

Timeline

Digital Care Dispatcher

Waste Managment
02.2018 - Current

High School Diploma -

Mandan Senior High

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Krissa Ferderer