Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Astarita

Elkton

Summary

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Overview

12
12
years of professional experience
23
23
years of post-secondary education

Work History

Warehouse Worker

Medline
Perryville
03.2024 - Current
  • Operated forklifts to move materials efficiently within the warehouse.
  • Received and inspected incoming shipments for quality and accuracy.
  • Organized inventory in designated locations to optimize space and accessibility.
  • Prepared orders for shipping by packaging products securely and labeling appropriately.
  • Maintained cleanliness and safety standards throughout the warehouse environment.
  • Conducted regular inventory counts to ensure accurate stock levels were maintained.
  • Used pallet jacks to move items to and from warehouse locations.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Operated scanners, computers, and other equipment to track orders.

Assistant Manager

Ross Dress for Less
Baltimore
08.2020 - 07.2023
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised staff to enhance customer service and teamwork.
  • Developed staff schedules to optimize coverage during peak hours.
  • Assisted in implementing promotional displays to attract customers.
  • Coordinated inventory management and stock replenishment processes.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.

Assistant General Manager

Ruby Tuesday
Belcamp
09.2017 - 07.2020
  • Assisted in managing daily restaurant operations and staff schedules.
  • Coordinated training programs for new team members to enhance performance.
  • Implemented inventory control systems to streamline supply management processes.
  • Oversaw compliance with health and safety regulations in the restaurant environment.
  • Facilitated communication between front-of-house and back-of-house teams.
  • Monitored customer feedback to improve service delivery and dining experience.
  • Supported budget management by tracking expenses and optimizing resource allocation.
  • Ensured that customer service standards were met or exceeded at all times.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.

CS Team Lead

Amazon
Baltimore
07.2013 - 11.2017
  • Led team meetings to discuss project updates and team goals.
  • Managed daily operations to ensure smooth workflow and productivity.
  • Trained new team members on processes and Amazon systems.
  • Coordinated with cross-functional teams to resolve customer issues.
  • Monitored performance metrics to identify areas for improvement.
  • Provided coaching and feedback to team members on performance standards.
  • Monitored daily operations of the CS team, ensuring accuracy and quality of work performed.
  • Implemented new processes for handling customer inquiries more efficiently.
  • Ensured compliance with all applicable laws, regulations, and company policies for the CS team.
  • Provided guidance to CS agents on difficult customer inquiries or escalated issues.
  • Resolved conflicts between customers and CS agents in a timely manner while maintaining high levels of customer satisfaction.

Education

University of Maryland
MD
09.2002 - 07.2025

Skills

  • Forklift operation
  • Order processing
  • Inventory management
  • Safety compliance
  • Scanning systems
  • Customer service
  • Logistics coordination
  • Staff training
  • Conflict resolution
  • Team leadership
  • Time management
  • Problem solving
  • Attention to detail
  • Effective communication
  • Resource allocation
  • Dock leveling
  • Heavy equipment operation
  • Stacking and staging
  • Data entry
  • Cycle counts
  • Cleaning and organizing
  • Material loading and unloading
  • Clear communication

Timeline

Warehouse Worker

Medline
03.2024 - Current

Assistant Manager

Ross Dress for Less
08.2020 - 07.2023

Assistant General Manager

Ruby Tuesday
09.2017 - 07.2020

CS Team Lead

Amazon
07.2013 - 11.2017

University of Maryland
09.2002 - 07.2025

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Kristen Astarita