Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Krista Durst

Cumberland

Summary

Results-oriented Senior Practice Manager with strong skills in communication and team collaboration. Proven ability to analyze performance metrics and implement strategic initiatives that drive operational improvements and foster a culture of continuous development.

Overview

33
33
years of professional experience

Work History

Senior Practice Manager

UPMC Western Maryland
Cumberland ,MD
08.2019 - Current
  • Led strategic initiatives to enhance operational efficiency within clinical practices.
  • Mentored and developed staff, fostering a culture of continuous improvement and teamwork.
  • Streamlined workflow processes, resulting in reduced patient wait times and improved service delivery.
  • Analyzed performance metrics to identify areas for operational enhancement and resource allocation.
  • Collaborated with senior leadership to develop strategic plans, aligning business objectives with market trends.
  • Cultivated strong relationships with other practice managers, fostering trust and loyalty for long-term partnerships.

Office Manager

Peak Performance Orthopedics
Cumberland, MD
01.2005 - 07.2019

I was hired to oversee the construction, staffing and stocking of the office. This included setting up the clinical as well as clerical areas. I did all advertising and community outreach to promote the practice. I negotiated contracts with vendors and insurance companies.

  • Streamlined patient scheduling processes to enhance clinic efficiency.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

Office Manager

Allegany Plastic Surgery
Cumberland, MD
01.1993 - 01.1999
  • Oversaw the opening of the practice including staffing and contract negotiation.
  • Took the lead in the construction and opening of the on site Surgery Center
  • Coordinated daily office operations, enhancing workflow efficiency and staff productivity.
  • Managed scheduling and logistics for patient appointments, optimizing resource utilization.
  • Supervised administrative staff, fostering a collaborative team environment and enhancing service delivery.

Education

High School Diploma -

Allegany High School
Cumberland
06-1981

Skills

  • Operational efficiency
  • Innovation and creativity
  • Staff development
  • Electronic health records
  • Sales/Marketing
  • Event Planning
  • Fund Raising
  • Community Outreach

Interests

  • Fundraising Events
  • Offering time and support to shelters for the homeless, women, and animals
  • Homelessness Outreach
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Senior Practice Manager

UPMC Western Maryland
08.2019 - Current

Office Manager

Peak Performance Orthopedics
01.2005 - 07.2019

Office Manager

Allegany Plastic Surgery
01.1993 - 01.1999

High School Diploma -

Allegany High School
Krista Durst