KRISTAL GUERRA
Rockville
Summary
Effective Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent relationships and communication with clients. Invested in identifying customer needs and delivering effective solutions to problems. Highly organized and skilled in written and verbal communication. Committed to utilizing my skills to help others, while working towards a mission.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
ROAD MASTER DRIVING SCHOOL
2023 - Current
- Managed scheduling and calendar coordination for executive team, enhancing time management efficiency.
- Assisted in preparing reports ensuring accuracy and timely delivery.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Silver Spring Driving Academy
01.2021 - 01.2023
- Served as a direct assistant to the supervisor by supporting all aspect of office management. First point of contact for visitors and customers. Worked to alleviate executive overload by handling all customer interactions for the company including walk-in, email, phone, and fax interactions. Worked to ensure quality service by responding and resolving customer concerns. Brought forth innovative ideas about organized systems. Performed a range of administrative duties from maintaining program/class schedules to purchasing supplies. Solved departmental problems in order to maintain timely completion of responsibilities and meet strict deadlines.
Education
High school -
Richard Montgomery
01.2021
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, and Photoshop
- Administration and Reporting
- Customer service
- Computer skills
- Office administration
- Time management
LANGUAGE
Spanish
English
Timeline
Silver Spring Driving Academy
01.2021 - 01.2023
Administrative Assistant
ROAD MASTER DRIVING SCHOOL
2023 - Current
High school -
Richard Montgomery