Kristel Deyonou
Kensington
Summary
Reliable and adaptable individual with experience in customer service and administrative support. Demonstrated ability to manage time effectively, provide exceptional patient assistance, and maintain organized operations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
Papaya Clothing
06.2021 - 02.2023
- Delivered exceptional customer service by greeting customers, assisting with product selection, answering questions about merchandise, and creating a positive shopping experience.
- Assisted customers with finding clothing items, sizes, colors, and accessories while providing styling recommendations
- Maintained the appearance and organization of the sales floor by restocking merchandise, folding clothing, organizing racks, updating displays, and ensuring the store remained clean and visually appealing at all times
- Worked collaboratively with team members and management to achieve daily sales goals, improve customer satisfaction, and maintain a productive and positive work environment
Sales Assoicate
Hollister
06.2023 - 12.2024
- Provided high-quality customer service by greeting customers in a friendly and professional manner, assisting with product selection.
- Maintained a clean, organized, and visually appealing sales floor by folding clothing, organizing displays, restocking inventory, and ensuring merchandise was presented according to company standards.
- Managed fitting room operations by assisting customers, organizing returned merchandise, maintaining cleanliness, and ensuring items were returned to the sales floor efficiently.
Patient Service Representative
Wellness Healthcare Clinic
02.2024 - 07.2025
- Conducted regular wellness follow-up calls with patients to provide support, confirm appointments, review care instructions, and ensure overall patient satisfaction with services provided.
- Assisted with front desk operations, including answering phone calls, checking patients in and out, managing appointment scheduling, and responding to patient inquiries in a timely manner.
- Worked collaboratively with healthcare providers and administrative staff to ensure smooth daily clinic operations and efficient patient care coordination.
Nursing Student-Clinical Experience
UMB
12.2024 - 05.2026
- Developed strong communication skills by interacting professionally with patients, families, nurses, physicians, and interdisciplinary healthcare teams to support quality patient care.
- Provided direct patient care under the supervision of registered nurses and clinical instructors in various healthcare settings, including assisting with activities of daily living, vital signs, hygiene care, and patient comfort measures.
Internship Student
Primary Care Center . RASHID BAGHAI NAINI.MD.
01.2021 - 04.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Helped with administrative support by managing incoming calls, emails, and person to person interactions.
- Sorted and organized files, spreadsheets and reports.
- Restocked office supplies and retrieved files for staff.
Education
Bachelor of Science - Pre- Nursing
UMBC
BaltimoreHigh School Diploma -
Northwood Highschool
Silver Spring06.2021
Bachelor of Science - Nursing
UMB
Baltimore, MD12.2026
Skills
- Customer service
- Time management
- Teamwork and collaboration
- Reliable and punctual
- Outgoing personality
- Flexible schedule
- Problem-solving skills
Timeline
Nursing Student-Clinical Experience
UMB
12.2024 - 05.2026
Patient Service Representative
Wellness Healthcare Clinic
02.2024 - 07.2025
Sales Assoicate
Hollister
06.2023 - 12.2024
Sales Associate
Papaya Clothing
06.2021 - 02.2023
Internship Student
Primary Care Center . RASHID BAGHAI NAINI.MD.
01.2021 - 04.2021
Bachelor of Science - Pre- Nursing
UMBC
High School Diploma -
Northwood Highschool
Bachelor of Science - Nursing
UMB