Kristen Najera
Elkton
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Outreach Manager
Seedco/Maryland Health Connection
06.2023 - Current
- Developed network relationships with industry professionals. Medical clinics, Physicians, Hospitals to enhance community awareness and promote services.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Develops and applies business analytics, marketplace, to position Company favorably within the Territory and to maximize sales result
- Ensured compliance with all relevant regulations while executing tasks related to community-based projects.
- Developed educational materials to promote awareness of organizational goals and objectives within the community.
- Increased program visibility by organizing and participating in public presentations, workshops, and events.
- Strengthened partnerships with local organizations through consistent communication and collaboration.
- Facilitated cross-departmental collaboration when coordinating large-scale events or projects involving multiple stakeholders.
- Nurtured long-lasting relationships with key community figures and organizations, ensuring continued support for the organization''s mission and goals.
Long Term Care/Home and Community Advocate
Delaware Health & Social Services
07.2016 - 06.2023
- Conducts daily calls with a variety of Long Term Care, Assisted Living and Skilled Nursing facilities to establish long‐term relationships resulting in increased support for Company services
- Develops and implements an efficient local market plan to maximize opportunities and increase results and long‐term outcomes. Effectively collaborates with internal and external partners to meet account objectives
- Ensured compliance with all relevant regulations while executing tasks related to community-based projects
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
Taxi Voucher Supervisor
Cecil County Government
10.2012 - 07.2016
- Charged with coordinating
and improving the delivery of services to individuals with disabilities in the state of Maryland. By working collaboratively with all State government agencies, to ensure that State entities deliver services in the most integrated settings possible, develop consistent policies affecting those with disabilities - Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Loss Mitigation Specialist
Bank Of Amercia
06.2010 - 10.2012
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Played a key role in reducing the organization''s overall exposure to financial risk by successfully implementing targeted loss mitigation strategies that minimized potential losses on troubled loans.
- Streamlined the loss mitigation application process for clients, resulting in increased efficiency and better outcomes for both borrowers and lenders.
- Assisted with short sales and deed in lieu processes.
- Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.
Sales Account Manager
Equipment Capital
01.2005 - 08.2011
- Lead generation: Research industries to find new opportunities, and generate leads through cold calling and email
- Established new accounts by cold calling and setting appointments to meet with decision makers. Consistently achieved annual quota of $1.5M in revenue from direct customer and vendor origination. Throughout tenure originated over $7M in funding.
- Relationship building: Build and maintain relationships with clients, vendors, and wholesalers
- Sales strategy: Develop and implement sales strategies to meet or exceed sales targets
- Negotiation: Negotiate contracts and close deals
- Customer service: Provide excellent customer service and support
- Account management: Manage accounts, including sales data, pricing, and activity reports
- Collaboration: Work with marketing, product, and operations teams to ensure customer satisfaction
- Market research: Conduct market research and competitive analysis to stay up-to-date with industry trends
Education
Bachelor of Science - Business
California State University, Long Beach
Skills
- B2B cold calling
- Community Relations Development
- Effective Communication Strategies
- Team Leadership
- Market Awareness
- Brand Recognition Strategies
- Stakeholder Engagement Skills
- Partnership development
- Field Outreach Strategy Development
- Database Management
- Community Health Advocacy
- Strong Communication Skills
- Strategic Decision-Making
- Effective Written Communication
- Business Strategy Development
Certification
- Salesforce Certified Administrator
- Microsoft Office Specialist (MOS) Certification
- Certified Health Insurance Navigator
Certified Health Insurance Navigator
- Help people understand their eligibility for health insurance
- Assist with enrollment in health insurance plans
- Help people with issues after enrollment
- Provide information about available health insurance plans
- Compare benefits, costs, tax credits, and enrollment
- Help people find the best plans for their individual circumstances
- Inform people about other qualifications, such as if they qualify for Medicare or Medicaid
Timeline
Outreach Manager
Seedco/Maryland Health Connection
06.2023 - Current
Long Term Care/Home and Community Advocate
Delaware Health & Social Services
07.2016 - 06.2023
Taxi Voucher Supervisor
Cecil County Government
10.2012 - 07.2016
Loss Mitigation Specialist
Bank Of Amercia
06.2010 - 10.2012
Sales Account Manager
Equipment Capital
01.2005 - 08.2011
Bachelor of Science - Business
California State University, Long Beach
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