Kristen Branning
Woodbine
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
20
20
years of professional experience
2010
2010
years of post-secondary education
Work History
Cashier/Merchandiser
HomeGoods
Westminster
10.2023 - Current
- Processed customer transactions efficiently and accurately at the cash register.
- Handled cash, credit, and gift card payments with attention to detail.
- Assisted customers in locating products and provided product information.
- Collaborated with team members to ensure smooth store operations during busy periods.
- Resolved customer inquiries and concerns promptly and professionally.
- Educated customers about ongoing promotions to enhance sales opportunities.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Head barber/ manager
Classic Barbershop
Finksburg
09.2011 - 05.2023
- Provided precise haircuts and grooming services to diverse clientele.
- Maintained cleanliness and organization of workstations and tools.
- Advised customers on hair care products and styling techniques.
- Developed strong relationships with clients through personalized service.
- Collaborated with team to create a welcoming barbershop environment.
- Trained junior barbers on best practices and customer interactions.
- Stayed updated on current trends and techniques in barbering.
- Managed appointment schedules to optimize workflow and customer satisfaction.
- Communicated effectively with customers to create a pleasant experience.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Managed cash register transactions accurately and efficiently.
- Responded to customer inquiries by phone, email, and in person.
- Ensured all safety precautions were taken while performing haircuts.
- Mentored new staff to enhance personal growth and increase productivity.
- Kept up to date on new trends in men's hairstyles and facial hair designs.
- Handled incoming phone calls and scheduled appointments.
- Provided excellent customer service by responding quickly to inquiries or complaints.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Adhered to state regulations regarding licensing requirements.
- Pre-booked future appointments to increase repeat business.
- Inspected equipment regularly to ensure proper functioning before use.
Server
Bob Evans
Eldersburg
10.2005 - 11.2019
- Provided excellent customer service to enhance dining experiences for guests.
- Took orders accurately and communicated them effectively to the kitchen staff.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu items and service procedures.
- Processed payments efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Handled customer inquiries and resolved issues promptly and professionally.
- Upsold menu items to increase guest engagement and satisfaction levels.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Cosmetology/barber - Cosmetology
Madison Institute of Cosmetology
Westminster, MD 01.2008 - 01.2010
Century High School
Eldersburg, MDSkills
- Cash handling
- Point-of-sale operations
- Product knowledge
- Customer assistance
- Customer relationship management
- Team collaboration
- Time management
- Order accuracy
- Issue resolution
- Active listening
- Effective communication
- Merchandise restocking
- Professionalism and courtesy
- Online orders preparation
- Patience and empathy
Timeline
Cashier/Merchandiser
HomeGoods
10.2023 - Current
Head barber/ manager
Classic Barbershop
09.2011 - 05.2023
Cosmetology/barber - Cosmetology
Madison Institute of Cosmetology
01.2008 - 01.2010
Server
Bob Evans
10.2005 - 11.2019
Century High School