KRISTEN DRUMGOOLE
Silver Spring
Summary
Licensed Master Social Worker with over a decade of social work practice experience and a sustained commitment to social work education. Since 2018, has served as an adjunct instructor at the Diana R. Garland School of Social Work at Baylor University, teaching courses in Advanced Community Practice, Social Policy for Social Work Practice, and Foundations of Social Justice. Brings direct practice expertise into the classroom to bridge theory and real-world application, preparing students to engage critically with policy, justice, and both clinical and community-level challenges. Dedicated to mentoring the next generation of social work professionals through compassionate, rigorous instruction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
School-Based Therapist
Chelsea School
Hyattsville, MD
09.2022 - Current
- Deliver individualized, trauma-informed therapy to approximately 12 neurodivergent youth (ages 11-18), supporting emotional regulation and behavioral growth
- Plan and facilitate weekly social skills groups for approximately 28 neurodivergent youth (ages 11-14), targeting peer interaction, communication, and self-advocacy skills.
- Track and analyze student progress through systematic observation and data collection, informing treatment planning and IEP reporting
- Contribute to the full IEP process for a caseload of 12 students, including assessments, goal-setting, progress reporting, and team collaboration.
- Build collaborative relationships with parents and school staff to coordinate care and reinforce therapeutic goals across home and school environments.
Behavioral Interventionist
Bright Solutions, LLC
Excelsior Springs, MO
11.2021 - 05.2022
- Implemented individualized behavior intervention plans for diverse student needs.
- Collaborated with academic teams to assess and track student progress.
- Developed and delivered training for staff on behavioral strategies.
- Served as a resource for school personnel in addressing behavioral challenges, contributing to a supportive and collaborative educational community.
- Analyzed behavioral data to identify trends and inform intervention adjustments.
- Conducted observations and maintained records of student behavior, partnering with parents and school personnel to execute thorough functional behavior assessments.
Behavioral Interventionist
Smithville Middle School
Smithville, MO
08.2019 - 03.2020
- Implemented individualized behavior intervention plans for diverse student needs.
- Collaborated with academic teams to assess and track student progress.
- Fostered positive relationships with students to enhance engagement in therapeutic activities.
- Promoted a positive learning environment by modeling appropriate social skills and fostering respectful interactions among students.
- Developed strong rapport with students through active listening and empathetic understanding, fostering trust and open communication channels.
- Monitored and documented student success plan data to ensure accurate reporting.
Case Manager
Methodist Children’s Home Family Outreach
Waco, TX
01.2018 - 06.2019
- Provide trauma-informed family preservation and kinship care case management services to families
- Connect families to community resources addressing housing, food, legal assistance, and physical/mental health care
- Facilitate therapeutic family groups that teach emotion regulation, communication skills, and family rules and boundaries
- Teach individual and group caregiver education using Nurturing Parenting and Trust-Based Relational Intervention (TBRI) models
- Complete comprehensive Family Assessments and develop Plans of Service that identify mutually agreed-upon goals
- Work with families in their homes and in the community to achieve service goals
- Carry a caseload of 8-12 families
- Supervise Bachelor of Social Work and Master of Social Work field practicum students
- Document all client contacts
- Represent the agency at community events
- Offer training on trauma-informed care for educators, congregational leaders, and other community members
Case Manager and Hotline Coordinator
Advocacy Center for Crime Victims & Children
Waco, TX
08.2017 - 01.2018
- Provided case management services to victims of crime and their families, including assistance with housing, Crime Victims’ Compensation application assistance, Title IX accommodations, and counseling referrals
- Supported victims of sexual assault during medical examinations by advocating for their needs with law enforcement and medical personnel and providing emotional support and victim rights information
- Recruited, trained, and coordinated volunteers to answer the 24-hour crisis hotline and accompanied victims of sexual assault during medical examinations
- Liaised with law enforcement and Child Protective Services investigators to provide care to victims of crime and their families
- Tracked data on sexual assault examinations and crisis hotline calls for grant reporting
- Served on the planning team for annual conference on child welfare
- Supervised Bachelor of Social Work and Master of Social Work field practicum students
Children’s Advocacy Center Intake Coordinator
Advocacy Center for Crime Victims & Children
Waco, TX
03.2017 - 08.2017
- Facilitated joint investigations between law enforcement, Child Protective Services, and the Children’s Advocacy
- Prepared staffing lists for weekly Multidisciplinary Team meetings
- Reviewed CPS referrals to identify child victims of physical or sexual abuse and determine their appropriateness for a forensic interview
- Scheduled forensic interviews
- Responded to calls on the Advocacy Center’s sexual assault crisis hotline
- Accompanied victims of sexual assault during sexual assault medical examinations
Director of Community Partnerships
Helping Hands Ministry
Belton, TX
05.2015 - 03.2017
- Developed and maintained fruitful relationships with congregations, businesses, nonprofit organizations, and a local university
- Provided case management services to employment mentoring program participants and connected clients with resources as needed
- Organized community efforts to influence state and local policies on issues that affect the organization and clients
- Oversaw completion of 6+ major grant proposals, all funded at $15,000-$50,000
- Administrated the Community Partner Program through Texas Health & Human Services Commission, assisting clients in applying for federal benefits such as SNAP and Medicaid
- Supervised Bachelor of Social Work and Master of Social Work field practicum students
- Represented organization at community events
- Coordinated completion of biannual newsletter and wrote content
- Promoted organization via press releases, interviews, and social media
- Chaired annual fundraiser, raising $25,000-$35,000 annually
- Implemented continuous improvement and data collection measures through client surveys and focus groups
Teacher/Tutor
Kids Alive International
Cap-Haitien, Haiti
11.2011 - 07.2013
- Implemented a learning support program in reading and math for 20 students in kindergarten–grade 3
- Wrote and implemented English language curriculum for more than 50 students, grades 3-5
- Tutored elementary and secondary students in core subjects
- Conducted instruction in Haitian Creole, French, and English
Therapeutic Support Staff
Philhaven Behavioral Health
Mt. Gretna, PA
06.2008 - 10.2011
- Provided behavior support and therapeutic interventions to youth with behavioral and developmental disorders
Therapeutic Program Coordinator
Philhaven Behavioral Health
Mt. Gretna, PA
06.2008 - 08.2011
- Coordinated 5-week therapeutic program for more than 30 youth with behavioral and developmental disorders
- Facilitated intake and interagency planning meetings prior to youth entering the program
- Supervised 9 staff members, providing guidance in therapeutic interventions and proper submission of documentation
- Handled routine compliance visits from managed care company, both announced and unannounced
Education
Master of Social Work -
Diana R. Garland School of Social Work at Baylor University
Waco, TX01-2015
Bachelor of Arts - Christian Education and Ministry, French
Wheaton College
Wheaton, IL01-2008
Skills
- Online teaching
- Student engagement
- Lesson plan development
- Clinical and macro social work expertise
Teaching Experience
- Advanced Community Practice I & II, Garland School of Social Work, Summer 2020-present
- Social Policy for Social Work Practice, Garland School of Social Work, Spring 2018
- Foundations of Social Justice, Garland School of Social Work, Fall 2018
Certification
Licensed Master Social Worker
Timeline
School-Based Therapist
Chelsea School
09.2022 - Current
Behavioral Interventionist
Bright Solutions, LLC
11.2021 - 05.2022
Behavioral Interventionist
Smithville Middle School
08.2019 - 03.2020
Case Manager
Methodist Children’s Home Family Outreach
01.2018 - 06.2019
Case Manager and Hotline Coordinator
Advocacy Center for Crime Victims & Children
08.2017 - 01.2018
Children’s Advocacy Center Intake Coordinator
Advocacy Center for Crime Victims & Children
03.2017 - 08.2017
Director of Community Partnerships
Helping Hands Ministry
05.2015 - 03.2017
Teacher/Tutor
Kids Alive International
11.2011 - 07.2013
Therapeutic Support Staff
Philhaven Behavioral Health
06.2008 - 10.2011
Therapeutic Program Coordinator
Philhaven Behavioral Health
06.2008 - 08.2011
Bachelor of Arts - Christian Education and Ministry, French
Wheaton College
Master of Social Work -
Diana R. Garland School of Social Work at Baylor University