Kristen Kistler
Baltimore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store General Manager
SDR Restaurants
01.2017 - Current
- Increased store profitability by implementing cost-saving measures and optimizing inventory management.
- Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
- Developed and executed successful sales strategies to increase revenue and meet company targets.
- Led team of associates in achieving business goals, providing ongoing coaching and performance feedback.
- Managed daily store operations, ensuring efficient processes, accurate record-keeping, and adherence to company policies.
- Built a high-performing team by recruiting top talent, fostering a positive work environment, and promoting professional growth opportunities.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Shift Manager
McDonald's
11.2004 - 12.2016
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Customer Service Representative
Domino's Pizza
04.2014 - 11.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Patterson High School
Baltimore, MD06.2005
Skills
- Staff Training
- Decision Making
- Employee Scheduling
- Performance Evaluation
- Team Leadership
- Adaptability
- Loss Prevention
- Inventory Management
- Product Knowledge
- Delegation Skills
- Store Operations
- Supply Ordering
- Customer Service Management
- Operations Management
Certification
Hamburger University Graduate: January 2017
Food Safety Certified: August 2022
Timeline
Store General Manager
SDR Restaurants
01.2017 - Current
Customer Service Representative
Domino's Pizza
04.2014 - 11.2016
Shift Manager
McDonald's
11.2004 - 12.2016
High School Diploma -
Patterson High School
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