KRISTEN MOORE
WINDSOR MILL
Summary
With 15+ years of management, coaching, and training experience across diverse industries such as banking, energy efficiency and online business, Kristen excels in leadership roles and individual support. Her creative approach consistently delivers high-quality results that surpass client expectations. Kristen's professional expertise in leadership strategy and DEI, combined with her strong self-awareness, bring a unique perspective to her roles and projects. She thrives in challenging environments with high expectations and valuable feedback. Committed to excellence in her work, Kristen enjoys growth, service, support, and leadership.
Overview
19
19
years of professional experience
Work History
Member Success Coach
Journey Clinical
07.2024 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and retention.
- Conducted regular check-ins with customers to understand their needs and provide tailored solutions.
- Collaborated with cross-functional teams to address customer feedback and improve service delivery.
Business & Messaging Coach
PR Stars
06.2024 - Current
- Review and provide feedback on clients' content, including social media posts, website copy, pitch emails, and press materials
- Provide one-on-one coaching sessions to support clients, provide accountability and motivation
- Co-facilitate group workshops
- Track client progress and adjust coaching approaches as needed to ensure optimal results
Founder, Certified Life Coach
Moore Life Coaching
08.2017 - Current
- Trauma-informed, equity-centered, cognitive behavioral therapy based coaching for women who want to overcome life's challenges by mastering internal self regulation to build skills to improve life outcomes
- Delivered through private coaching, trainings, and speaking engagements
Copywriting Messaging Coach
Specialty Coaching Academy
08.2023 - 04.2024
- Supported hundreds of online entrepreneurs in establishing niche, positioning and written copy for outreach marketing campaigns including website and landing page copy, video content and offer outlines
- Responsible for upselling add-on services to clients, generated an additional $250k in business revenue in 6 months
Founder & CEO
MOORE DEI
03.2023 - 12.2023
- DEI consulting for business coaches and non-profits, supporting guiding principle and culture development, operational changes and product design
Director of DEI & People Operations
Stacey Boehman Coaching
03.2022 - 04.2023
- Reported directly to the CEO & COO, providing and implementing strategic solutions for embedding DEI into each area of the business
- Ongoing DEI audit of all digital courses, community spaces, marketing materials, platforms and policies, providing recommendations for improvements, including training and development opportunities
- Continuous support of program and project delivery including people management, project management, copywriting, web-design, client support and conflict management among team and over 4,500 clients
- Program team support, program delivery and marketing including copywriting, funnels, and open/close cart design, setup, and UX
Diversity, Equity & Inclusion Program Manager
CLEAResult
10.2020 - 03.2022
- Report directly to the CPO, partnering on business strategies and change management initiatives
- Oversee an internal community of ERGs (employee resource groups) consisting of 30 leaders and approx 150 members
- Managing their progress to goals, marketing campaigns, company-wide communications, and education/coaching
- Drive DEI transformation; includes mission and strategic framework, ERG operating model, organizational governance structure, education and skill-building, and equity audit and interventions in pay and people practices
Program Manager
CLEAResult
06.2014 - 12.2020
- Responsible for proposing and executing programs based on client goals
- Met or exceeded every goal for every client
- Forecasted budget, made strategic adjustments based on performance to ensure success
- Managed 2-5 programs simultaneously (per client) totaling more than $30M in annual revenue
- Built relationships and strategic partnerships with vendors and internal collaborators
- Managed program staff including training, developing/coaching and mentoring
Manager
01.2006 - 01.2014
- Held various managerial roles at various companies across industries
Education
Equity-Centered Coaching Certification
Institute For Equity Centered Coaching
Hartford, CT - Remote12-2024
Diversity Equity Inclusion Workplace Certication -
Cornell University
Remote - Online01-2021
Business -
McKinsey Leadership Academy
Remote - Online01-2021
Cognitive Behavioral Therapy Coaching Certificate
Transformation Academy
Remote - Online08-2020
Communications and Journalism - undefined
Springfield Technical Community College
Business - Management, Marketing
Westfield State University
WestfieldSkills
- Coaching & Client records management
- Leadership & Training
- Conflict management
- Marketing & Strategic Planning
- Relationship building & Consulting
- Productivity improvement & Growth planning
- Client records management
Timeline
Member Success Coach
Journey Clinical
07.2024 - Current
Business & Messaging Coach
PR Stars
06.2024 - Current
Copywriting Messaging Coach
Specialty Coaching Academy
08.2023 - 04.2024
Founder & CEO
MOORE DEI
03.2023 - 12.2023
Director of DEI & People Operations
Stacey Boehman Coaching
03.2022 - 04.2023
Diversity, Equity & Inclusion Program Manager
CLEAResult
10.2020 - 03.2022
Founder, Certified Life Coach
Moore Life Coaching
08.2017 - Current
Program Manager
CLEAResult
06.2014 - 12.2020
Manager
01.2006 - 01.2014
Communications and Journalism - undefined
Springfield Technical Community College
Equity-Centered Coaching Certification
Institute For Equity Centered Coaching
Diversity Equity Inclusion Workplace Certication -
Cornell University
Business -
McKinsey Leadership Academy
Cognitive Behavioral Therapy Coaching Certificate
Transformation Academy
Business - Management, Marketing
Westfield State University
Similar Profiles
Tyson FordTyson Ford
Sales Manager - Team Lead at Journey ClinicalSales Manager - Team Lead at Journey Clinical
Nora StudholmeNora Studholme
Innovation & Operations Lead at Journey ClinicalInnovation & Operations Lead at Journey Clinical
Ponugoti Ram AnirudhPonugoti Ram Anirudh
Market Area Engagement Lead at RAN Customer Journey Global Journey Transformation (GJT)Market Area Engagement Lead at RAN Customer Journey Global Journey Transformation (GJT)