Kristen Najera

• Developed network relationships with industry professionals to enhance community awareness and promote services.
• Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
• Ensured compliance with all relevant regulations while executing tasks related to community-based projects.
• Developed educational materials to promote awareness of organizational goals and objectives within the community.
• Increased program visibility by organizing and participating in public presentations, workshops, and events.
• Strengthened partnerships with local organizations through consistent communication and collaboration.
• Facilitated cross-departmental collaboration when coordinating large-scale events or projects involving multiple stakeholders.
• Nurtured long-lasting relationships with key community figures and organizations, ensuring continued support for the organization''s mission and goals.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Developed and maintained courteous and effective working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Collected, arranged, and input information into database system.
• Conducted regular reviews of operations and identified areas for improvement.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

• Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
• Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
• Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
• Played a key role in reducing the organization''s overall exposure to financial risk by successfully implementing targeted loss mitigation strategies that minimized potential losses on troubled loans.
• Streamlined the loss mitigation application process for clients, resulting in increased efficiency and better outcomes for both borrowers and lenders.
• Assisted with short sales and deed in lieu processes.
• Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.

Established new accounts by cold calling and setting appointments to meet with decision makers. Consistently achieved annual quota of $1.5M in revenue from direct customer and vendor origination. Throughout tenure originated over $7M in funding.