KRISTEN FRANKLIN
Severn,MD
Summary
Dedicated professional with proven performance in management, leadership and communication. Aiming to leverage my abilities to successfully fill the vacancy at your company. Ready to make an immediate contribution to your organization.
Overview
15
15
years of professional experience
Work History
DIRECTOR OF FACILITIES & LEASING
BWTECH@UMBC
03.2023 - Current
- Manage day to day operations of 170,000 SF commercial real estate property housing 40 incubator, emerging technology, and university entities
- Conduct all leasing-related activities including negotiating leases and licenses and preparation of legal documents
- Establish the construction/renovation schedule; monitor all construction and tenant improvement projects
- Develop and review budgets for facilities and work within cost restraints.
- Conduct thorough assessments of existing facilities to identify areas requiring upgrades or repairs for improved functionality and aesthetics.
- Oversee security, housekeeping, and landscaping contracts
- Direct activities of South Campus maintenance, construction services, administrative personnel, and contractors
- Supervise bwtech@UMBC North Campus area maintenance and coordinate activities with Research Park building owners
- In coordination with Entrepreneurs in Residence, conduct business reviews of resident and prospect companies
- Established a positive work environment by fostering collaboration among team members and maintaining open lines of communication.
- Supervise maintenance and leasing staff members
DIRECTOR OF UMB HOUSING
COCM
01.2022 - 03.2023
- Provide leadership and program management for the University of Maryland, Baltimore housing program and staff
- Establish and oversee administrative procedures to meet objectives set by key stakeholders and senior management
- Manage competing priorities from all stakeholders when making decisions regarding maintenance, fiscal needs, and customer requests
- Develop marketing plans and leasing materials
- Identify vendors and negotiate service and maintenance contracts
- Manage operating budget of $4 million/year and capital planning budget
- Ensure that educational and informative communication is provided to customers & stakeholders
- Serve as a member of the COCM Diversity, Equity, and Inclusion Task Force
- Co-creator of the COCM Peer Mentor program for employees
DIRECTOR OF OPERATIONS, NINE EAST 33RD
COCM
01.2019 - 01.2022
- Manage operating budget of $8 million/year as well as the capital budget and capital planning process
- Administered human resources functions such as recruiting, hiring, orientation, training, supervising, and evaluating a staff of eight professionals
- Maximized revenue generation by exploring new opportunities for growth as well as closely monitoring delinquent accounts
- Managed the bidding process and contracts with third-party vendors
- Developed and updated emergency response and site operations manuals
- Responded quickly to meet customer needs and resolve problems
ASSOCIATE DIRECTOR
GW HOUSING, GEORGE WASHINGTON UNIVERSITY
11.2012 - 12.2018
- Created and managed internal and external communications and the production of marketing materials, including website content management and social media accounts for 7,500 bed, $80 million annually grossing organization
- Resolved high-level housing concerns raised students and parents utilizing problem-solving and communication skills to develop develop appropriate options and actions.
- Created the strategic plan for GW Housing in conjunction with the leadership team
- Provided leadership and managed logistics for the opening and closing of 22 individual residence halls
ASSISTANT DIRECTOR, FRONT DESK OPERATIONS
GW HOUSING, GEORGE WASHINGTON UNIVERSITY
10.2010 - 10.2012
- Provide a high level of customer service and conflict resolution to a demanding constituent group
- Ongoing supervision and training to one full time and 20 part-time staff members in a call center
- Managed 500 volunteers annually at large events
- Ensured students were complying with university and city residency policies
Education
Masters of Education - Educational Policy & Leadership
Marquette University
Milwaukee, WIBachelor of Arts - History
Marquette University
Milwaukee, WISkills
- Conflict Management
- Critical Thinking & Problem Solving
- Motivational Leadership
- Contract and Vendor Management
- Empathy
- Effective communication
- Strategic Planning
- Financial Reporting
- Budget Management
- Goals and Performance
- Building Maintenance
- Emergency Preparedness
- Customer Service
- Organizational Development
Timeline
DIRECTOR OF FACILITIES & LEASING
BWTECH@UMBC
03.2023 - Current
DIRECTOR OF UMB HOUSING
COCM
01.2022 - 03.2023
DIRECTOR OF OPERATIONS, NINE EAST 33RD
COCM
01.2019 - 01.2022
ASSOCIATE DIRECTOR
GW HOUSING, GEORGE WASHINGTON UNIVERSITY
11.2012 - 12.2018
ASSISTANT DIRECTOR, FRONT DESK OPERATIONS
GW HOUSING, GEORGE WASHINGTON UNIVERSITY
10.2010 - 10.2012
Bachelor of Arts - History
Marquette University
Masters of Education - Educational Policy & Leadership
Marquette University
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