Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Pilkerton

Great Mills

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Overview

7
7
years of professional experience

Work History

Tattoo Artist

Statik ink
Leonardtown
04.2022 - Current
  • Built relationships with customers through friendly interactions and professional demeanor.
  • Identified health scenarios that required more skilled care or knowledge.
  • Kept patient health and personal information private and confidential.
  • Researched design ideas online while collaborating with customers during consultations.
  • Provided guidance on proper aftercare of tattoos to ensure optimal results.
  • Received and processed customer payments.
  • Kept up-to-date on current trends in the industry by attending conventions and seminars.
  • Provided clean, high-quality work at all times.
  • Inspected needles, tubes, ink caps, gloves, ointments. for quality assurance purposes.
  • Maintained areas neat and clean and equipment sanitized.

Sales Associate

Lowes Distribution Center
La Plata
03.2020 - 03.2022
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Adhered to company initiatives and achieved established goals.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled returns and exchanges according to company policies.
  • Processed transactions using a point-of-sale system.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Used technology resources to assist customers in locating and selecting items.
  • Greeted customers to determine wants or needs.
  • Conducted product demonstrations to highlight features and benefits.

Customer Service Representative

Ace Hardware
Charlotte Hall
02.2019 - 02.2020
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • Developed positive relationships with customers through friendly interactions.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Excelled in exceeding daily credit card application goals.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Answered inbound calls, chats and emails to facilitate customer service.

Cashier

Wentworth Nursery
Charlotte Hall
01.2018 - 01.2019
  • Stocked shelves with merchandise when needed.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered customers' questions and provided information on store procedures or policies.
  • Conducted price checks for special orders or discounts as requested by customers.

Education

High School Diploma -

Chopticon High School
Morganza, MD
01-2014

Skills

  • Point of sale
  • Customer service
  • Customer relationship management
  • Team collaboration
  • Attention to detail
  • Time management
  • Effective communication
  • Email management
  • Data entry

Timeline

Tattoo Artist

Statik ink
04.2022 - Current

Sales Associate

Lowes Distribution Center
03.2020 - 03.2022

Customer Service Representative

Ace Hardware
02.2019 - 02.2020

Cashier

Wentworth Nursery
01.2018 - 01.2019

High School Diploma -

Chopticon High School

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Kristin Pilkerton