Kristin Ross
Hampstead
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Innovative Implants and Periodontics, LLC
10.2022 - Current
- Present treatment plans from a financial standpoint, answering any questions for patients, discussing payment options, and ensured patients felts comfortable with both treatment and finances
- Processing both insurance and patient payments, reviewing and sending out billing statements monthly, contacting patients to work out payment options for past due balances
- Scheduling treatment with both hygienists and the doctor, maintaining a full schedule for all providers
- Sending correspondence daily to referring offices for mutual patients via mail and e-mail (x-rays, charting, reports, etc)
- Sending insurance claims electronically and making sure all necessary attachments are included, following up with insurance companies when claims aren't paid or paid differently than expected
- Experience with Improvis, Dentrix, and SoftDent systems
- Ensuring patients are satisfied with quality of care from both clinical and administrative staff, resolving disputes in a win-win situation for patient and office alike
- Maintain detailed records of patient treatments, ensuring accurate billing and efficient followups
Practice Manager of Operations
Fusion Dental
10.2020 - 10.2022
- Managing and supporting the practice, doctors, and team members in day to day functions as well as long term goals; processing insurance checks and ensuring necessary adjustments are correctly made
- Reviewing P&L report with doctors and making adjustments where necessary to be more financially profitable as an office
- Reviewing and approving time clocks, overtime requests, and time off requests
- Supporting and working the front desk when needed; processing patient payments; reviewing and sending statements to patients
- Interviewing candidates and negotiating job offers; supporting new hires in their transitional period
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
Practice Scheduling Manager
Fusion Dental
05.2016 - 10.2020
- Working to fill the schedules of providers; presenting treatment plans and collecting co-payments
- Working the billing tab and calling for collections; reviewing the schedules daily to maximize production
- Filing claims and following up on claims as necessary; assisting coworkers with daily duties as needed
- Answering telephones and assisting patients; creating and managing the monthly employee schedule and organizing and requesting temps when needed
- Approving payroll; monitoring invoices for the office and submitting them for payment
- Examining insurance documents, comparing them to patient accounts, and making adjustments when necessary
Loan Officer
First Virginia Financial Services
02.2015 - 05.2016
- Taking payments; working a call queue; tax preparation; setting appointments for new customers
- Generating contracts for new loans; work with customers to understand their financial needs and use expertise to determine what products and services that we offer are best suited for the customer
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
Billing and Insurance Coordinator
periodontal health associates
10.2012 - 01.2015
- Filing insurance claims; entering insurance payments; filling schedules as needed; presenting treatment plans
- Following up on insurance claims as needed; calling patients to collect on accounts; setting up financial arrangements
- Assisting patients with checking out and collecting co-payments
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Obtained data such as patient, insurance ID, insurance provider and dental codes to properly file insurance claims.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
Education
High School Diploma -
Amherst County High School
Amherst06.2009
Skills
- Customer Service
- Human Resources
- Schedule maintenance
- Medical Billing
- Written Communication
- Verbal Communication
- Problem Solving
- Organizational Skills
- File Management
- Digital Organization
- HIPAA compliance
- Office Management
- Microsoft Office proficiency (Word, Excel, Powerpoint, Outlook)
- Practice Management
- Healthcare Management
- Loan Officer Experience
- Microsoft Outlook
- Operations Management
- Critical Thinking
- Decision Making
- Goal-oriented
- Deadline-driven
- Delegation
- Billing
Accomplishments
- Nominated by Practice Manager at Fusion Dental for Shining Star Award for hard work and dedication and chosen by American Dental Partners to receive award
- Completed Smart Track Store Management training at the encouragement of Store Manager and District Manager, both online classes and on-the-job training with a mentor for First Virginia
- Promoted to Shift Leader and then to Key Hourly at TGI Friday's; supervising anywhere from 5-20 employees on a busy shift unsupervised
Certification
- 2018 recipient of Shining Star award presented by American Dental Partners, Inc.
Timeline
Treatment Coordinator
Innovative Implants and Periodontics, LLC
10.2022 - Current
Practice Manager of Operations
Fusion Dental
10.2020 - 10.2022
Practice Scheduling Manager
Fusion Dental
05.2016 - 10.2020
Loan Officer
First Virginia Financial Services
02.2015 - 05.2016
Billing and Insurance Coordinator
periodontal health associates
10.2012 - 01.2015
High School Diploma -
Amherst County High School
- 2018 recipient of Shining Star award presented by American Dental Partners, Inc.
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