Kristina Warfield
White Plains
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
22
22
years of professional experience
2004
2004
years of post-secondary education
Work History
Front Office Associate
Foodlion Grocery Store
Charlotte Hall
10.2019 - Current
- Greeted customers and assisted with inquiries at the front desk.
- Managed cash register operations and processed customer transactions efficiently.
- Coordinated product displays to enhance customer shopping experience.
- putting out the tills in the morning and made sure they had the cash in there that they needed to start the day.
- western union, money order and Lottery tickets
- overseeing 10 cashiers at a time making sure they have everything they need for their shift and things details are being done correctly
- Bank deposit
- paperwork
- Maintained cleanliness and organization of the front office area.
- Assisted with inventory management and restocking of supplies.
- Provided information on store promotions and loyalty programs to customers.
- Collaborated with team members to ensure smooth daily operations.
- Handled customer complaints promptly and professionally, ensuring satisfaction.
- Assisted guests with check-in, check-out, and room reservations.
- Handled cash payments for guest transactions accurately and efficiently.
- Welcomed large volume of guests and improved overall customer service.
- Trained new hires on proper use of computer systems and other front office equipment.
- Maintained an organized front office area by restocking supplies as needed.
- Greeted customers upon arrival and provided them with outstanding customer service.
Server
Boston sports bar and grill
Waldorf
06.2017 - 09.2019
- Provided exceptional customer service in a fast-paced sports bar environment.
- Managed dining area cleanliness and prepared tables for incoming guests.
- Delivered food and drinks efficiently while ensuring customer satisfaction.
- Collaborated with kitchen staff to coordinate timely meal service.
- Assisted in training new servers on menu items and service standards.
- Handled cash register operations and processed customer payments accurately.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Maintained knowledge of menu items, specials, and promotions for informed recommendations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Stay at Home Parent
Self-employeed
Montross
11.2010 - 04.2018
- stayed home and was a full time mom for a couple years which is why the gap in the history
Receptionist
Alexandria podiatry associates
Alexandria
08.2004 - 01.2008
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems effectively.
- Answered phone calls and addressed patient inquiries promptly and courteously.
Education
Westlake High School
Waldorf, MDSkills
- Customer service
- Cash register operations
- Transaction processing
- Appointment scheduling
References
References available upon request.
Timeline
Front Office Associate
Foodlion Grocery Store
10.2019 - Current
Server
Boston sports bar and grill
06.2017 - 09.2019
Stay at Home Parent
Self-employeed
11.2010 - 04.2018
Receptionist
Alexandria podiatry associates
08.2004 - 01.2008
Westlake High School