Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kristyna Kvapilova

Mount Airy

Summary

Dedicated Server with strong customer service and guest engagement skills. Enhanced dining experiences through menu assistance and prompt complaint resolution. Committed to maintaining high service standards while training new team members.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Olive Garden
Frederick, MD
01.2026 - Current
  • Assisted guests with menu selections and special requests to enhance dining experience.
  • Processed customer payments efficiently, ensuring a smooth checkout experience.
  • Adapted quickly to changes in menu items and special promotions, enhancing team flexibility.
  • Trained new servers on restaurant policies and best practices for customer engagement.
  • Resolved guest complaints promptly, contributing to positive dining atmosphere and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Au Pair

CulturalCare Au Pair
Malvern, PA
10.2023 - 10.2024
  • Assisted children with daily routines, enhancing their independence and confidence.
  • Coordinated educational activities that promoted cultural exchange and language skills.
  • Managed household tasks, ensuring a clean and organized environment for the family.
  • Developed engaging playtime activities tailored to children's interests and developmental needs.
  • Communicated effectively with parents regarding children's progress and behavior.

Au Pair

CulturalCare Au Pair
Craig, CO
10.2022 - 10.2023
  • Adapted to diverse family dynamics, fostering positive relationships with all household members.
  • Supported children's homework and study sessions, reinforcing academic concepts at home.
  • Organized recreational outings that encouraged social interaction and community involvement.
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.

Education

High School Diploma -

Tauferova Veterinary High School
Kromeriz, Czech Republic
05.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Team collaboration
  • Performance improvement
  • Adaptability and flexibility

Languages

English
Full Professional
Czech
Native or Bilingual

Timeline

Server/Bartender

Olive Garden
01.2026 - Current

Au Pair

CulturalCare Au Pair
10.2023 - 10.2024

Au Pair

CulturalCare Au Pair
10.2022 - 10.2023

High School Diploma -

Tauferova Veterinary High School
Kristyna Kvapilova