Krystal Pinkney
La Plata,MD
Summary
Seasoned administrative and operations professional with over 20 years of experience managing office systems, payroll, records, and executive support within high-volume government agencies. Proven ability to optimize workflows, streamline procurement and supply operations, and implement compliance-focused procedures. Adept in recruiting, training, and managing administrative staff. Recognized for improving organizational efficiency, reducing costs, and maintaining a professional and welcoming office environment.
Overview
16
16
years of professional experience
Work History
Office Operations & Travel Program Specialist
U.S. Food and Drug Administration (FDA)
12.2015 - 07.2025
- Oversaw daily office functions including supply requisitions, correspondence control, and executive calendar coordination.
- Administered payroll-related travel reimbursements and collaborated with finance teams to ensure timely processing.
- Designed and maintained a live dashboard for office and travel operations, reducing reporting time by 35%.
- Recruited and trained administrative staff and temporary employees; mentored junior team members across multiple branches.
- Implemented standardized filing systems and retention procedures to comply with federal recordkeeping regulations.
- Managed real-time issue resolution for over 250 annual international executive trips, earning 98% satisfaction.
- Monitored clerical workflows, identifying bottlenecks and leading continuous process improvements.
Administrative Operations Specialist
U.S. Office of Personnel Management (OPM)
06.2012 - 12.2015
- Maintained efficient document tracking systems and checklists to streamline retirement case processing.
- Responded to over 150 stakeholder inquiries weekly, including retirees and legal professionals.
- Supervised supply ordering, inventory, and internal correspondence workflows.
- Facilitated onboarding and training of over 10 new team members in ARPS and DCCS systems.
- Played lead role in revising documentation procedures, decreasing processing errors by 40%.
EEO Assistant (GS-4)
U.S. Department of Commerce / Census Bureau
10.2009 - 06.2012
- Managed case intake and clerical routing for over 150 formal/informal EEO cases annually.
- Delivered in-person and virtual briefings on HR and EEO policies to more than 300 staff.
- Supported office operations through scheduling, mail processing, travel vouchers, and supply management.
- Developed systems to retain and retrieve confidential records, ensuring 100% audit compliance.
Education
Some College (No Degree) - Business Administration And Management
College of Southern Maryland
La Plata, MDSkills
- Office & Facilities Management
- Payroll Processing
- Records Retention & Document Control
- Staff Onboarding & Training
- Office Supply & Inventory Oversight
- Vendor & Budget Management
- SOP & Policy Development
- Reception & Visitor Relations
- High-Volume Communication Support
- MS Office Suite (Word, Excel, Outlook, Access)
- ADP Payroll Microsoft Office Suite SharePoint Salesforce Adobe Pro
- ETAMS Citrix ARPS DCCS iComplaints EEOTrack
Timeline
Office Operations & Travel Program Specialist
U.S. Food and Drug Administration (FDA)
12.2015 - 07.2025
Administrative Operations Specialist
U.S. Office of Personnel Management (OPM)
06.2012 - 12.2015
EEO Assistant (GS-4)
U.S. Department of Commerce / Census Bureau
10.2009 - 06.2012
Some College (No Degree) - Business Administration And Management
College of Southern Maryland
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