Kyanna Ferguson
Pikesville
Summary
Adept in professional customer service, I excelled at Wegmans Supermarket by enhancing customer satisfaction and loyalty through exceptional service and support. Leveraging strong communication skills and inventory management expertise, I significantly contributed to operational efficiencies and positive customer interactions. My approach consistently resulted in fostering repeat business. .
Overview
11
11
years of professional experience
Work History
Customer Service
Wegmans Supermarket
02.2023 - Current
- Maintained exceptional customer service standards throughout every shift.
- Delivered superior customer service and handles client requests.
- Met customer service goals and exceeded customer expectations.
- Enhanced company reputation by providing exceptional customer service and support.
Customer Service Representative
Brody Brothers Pest Control
12.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Parts Associate
Carmax
10.2018 - 03.2020
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Maintained clean and neat parts counter and sales floor.
- Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
- Researched vehicles and parts via physical catalogs and electronic means.
Sales Associate
Carmax
05.2017 - 10.2018
- Built relationships with customers to encourage repeat business.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Streamlined paperwork processes for faster transaction completion times, improving customer experience.
- Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
Merchandising Associate
The Home Depot
09.2016 - 05.2017
- Improved product visibility by creating eye-catching merchandise displays.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
Rec Leader
Randallstown Community Center
09.2016 - 05.2017
- Organized special events such as holiday celebrations or themed parties, creating memorable experiences for attendees.
- Recruited trained, and supervised volunteers, enhancing the overall success of the recreational programs.
- Developed strong relationships with families, addressing concerns or special needs to ensure seamless program delivery.
- Maintained a safe and inclusive environment for all participants, fostering positive relationships and social interactions.
Garden Associate
The Home Depot
07.2014 - 09.2016
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Kitchen and Bath Designer
The Home Depot
06.2014 - 07.2014
- Enhanced customer satisfaction by providing personalized kitchen and bath design solutions.
- Conducted thorough site evaluations to identify potential challenges and incorporate necessary adjustments into project plans.
- Optimized use of space in kitchen and bath designs by incorporating creative storage solutions.
- Delivered functional yet aesthetically pleasing designs by balancing client preferences with practical considerations such as budget constraints or architectural limitations.
Cashier
The Home Depot
08.2013 - 06.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
George Washington Carver Center For Arts And Techn
Towson, MD05.2013
Skills
- Professional Customer Service
- Customer service standards
- Customer service expertise
- Strong customer service
- Reliable Customer Service
Additional Information
References:
- Tara Appling: 810-531-1995
- Darin Anderson: 410-570-2417
- Kerrington Rawlings-Ross: 443-473-0988
Timeline
Customer Service
Wegmans Supermarket
02.2023 - Current
Customer Service Representative
Brody Brothers Pest Control
12.2020 - 04.2021
Parts Associate
Carmax
10.2018 - 03.2020
Sales Associate
Carmax
05.2017 - 10.2018
Merchandising Associate
The Home Depot
09.2016 - 05.2017
Rec Leader
Randallstown Community Center
09.2016 - 05.2017
Garden Associate
The Home Depot
07.2014 - 09.2016
Kitchen and Bath Designer
The Home Depot
06.2014 - 07.2014
Cashier
The Home Depot
08.2013 - 06.2014
High School Diploma -
George Washington Carver Center For Arts And Techn
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