Kyechia McDougall
Germantown
Summary
Dynamic Communication Specialist at Crimson Phoenix with expertise in technical writing and user training. Proven ability to translate complex information into accessible formats, enhancing user experience. Skilled in website development and data analysis, consistently delivering high-quality documentation and support that drives operational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Communication Specialist
Crimson Phoenix
01.2025 - Current
- Facilitated external communications between technical teams and end users, ensuring clarity and collaboration.
- Translated complex technical information into accessible user guidance and instructions.
- Developed onboarding materials, FAQs, and documentation for seamless user transition to systems.
- Modified communications in response to emerging issues and resolutions.
- Coordinated and consolidated weekly accomplishments and reports from managers for internal communications.
- Created and managed weekly survey links for meeting feedback.
- Collaborated with program managers to draft Memorandums of Agreements and Understandings.
- Provided secretariat support for Governance Board, documenting discussions, action items, and decisions.
Security Professional
Allied Universal (AUS)
11.2022 - Current
- Security Professional Shift Supervisor: Provides supervision and coordinates the delivery of quality services on a specific shift at an assigned customer. Acting liaison between customers, Operation Managers and security officers.
- Analysis Watch Officer - OSINT: Maintain global situational awareness and lead threat detection.
- Global security operations center operator - OSINT: Responsible for all security operations including SCIF monitoring at 20+ sites within the contract.
- Key deliverable for three positions include incident escalation, intelligence summaries, reporting, documentation creations, operation of two-way radios, alarm responses, cameras and access control.
Voting Operations Judge
Election Judges Montgomery County
09.2022 - Current
- Executed duties across all functional areas in polling place, rotating through Check-In, Ballot, Voting Area, and Line Management.
- Assisted with night set-up, polling opening, and closing procedures.
Technical Intelligence Production & Design Officer
LMI
05.2024 - 11.2025
- Reviewed final webpage content and design, ensuring readiness for production.
Guided collaboration with web professionals during website implementation phases.
Developed comprehensive website drafts based on client specifications and requirements.
Constructed intricate graphics, page layouts, and animations to improve visual appeal.
Handled email correspondence, telephone communications, and organized document filing on Shared drive.
Monitored monthly metrics to evaluate effectiveness and efficiency of projects.
Senior Web Designer
General Dynamics (GDIT)
11.2021 - 04.2024
- Performed comprehensive reviews of webpage content and design prior to production.
Collaborated effectively with web experts to facilitate website implementation.
Produced detailed drafts of webpages aligned with client needs and specifications.
Engineered sophisticated graphics, layouts, and animations to boost visual appeal.
Integrated interactive elements, including podcasts, enriching user experience on the site.
Handled management of emails, calls, and document storage efficiently.
Compiled and analyzed monthly metrics for continuous improvement assessments.
Administrative Assistant Level IV
General Dynamics (GDIT)
05.2020 - 11.2021
- Managed incoming and outgoing emails, telephone calls, and e-calendars for visits and conference rooms.
- Created and processed Memorandum of Agreement and Memorandum of Understanding.
- Coordinated COVID testing for visitors with medical team and event points of contact.
- Prepared briefing materials and ensured catering services met event requirements.
- Maintained organized filing of documents on shared drive to support accessibility.
- Tracked annual event metrics and generated daily reports for performance assessment.
- Ensured continuity of standard operating procedures (SOPs) across operations.
Senior Program Support & Registrar
TPGS
03.2017 - 05.2020
- Program Support: Provide effective and efficient operational and administrative support.
- Registrar: Managed yearly calendar and participant allocations for program curriculum; Schedule and register participants; Schedule space and times for events; Ensure that participants met graduation requirements; Plan commencement ceremonies; Process grades and prepare transcripts and diplomas for participants; Maintain academic records of the institution and program.
Access Control Specialist
Tech USA
01.2016 - 03.2020
- Monitored and controlled visitor and personnel access to building premises.
Operated access control devices, including two-way radios and turnstiles.
Verified personnel identification and monitored surveillance cameras for security breaches.
Distributed badges and keys exclusively to authorized personnel.
Answered and routed calls from main phone line efficiently.
Conducted random inspections to prevent entry or exit of prohibited items.
Security Lead
Pinkerton/SCIS
05.2013 - 01.2017
- Managed officers' work schedules and submitted payroll and personnel information to company.
- Prepared and submitted various reports, including payroll, schedules, and timesheets.
Security Escort
Eagle Environmental Services Inc.
07.2013 - 09.2016
- Drew keys for secured rooms and managed access alarms for area entry.
Monitored uncleared visitors, ensuring supervision and proper badging at all times.
Prevented uncleared visitors from possessing prohibited items within secured areas.
Operated two-way radios for effective communication among team members.
Recorded safety violations and reported findings to relevant authorities.
Served as liaison between vendors and project managers to facilitate project execution.
Senior Learning Facilitator
FLASH Technology Group
10.2014 - 04.2016
- Supported teaching staff by facilitating individual and group curriculum activities using appropriate technologies.
- Developed synchronous and asynchronous virtual courses and cloned existing platforms.
- Created user accounts and reset passwords for optimal access.
- Managed student and instructor information to ensure qualification compliance.
- Oversaw course materials, enrollments, rosters, grades, completions, certificates, and tracking systems.
- Monitored and reported metrics weekly, monthly, quarterly, and yearly for students and instructors.
- Uploaded e-learning materials, including files and hyperlinks, to enhance online courses.
- Coordinated administrative operations, including scheduling, correspondence, and supplies management.
Education
Associates - Computer Science
Montgomery College
09.2025
Skills
- Technical writing and documentation management
- Website development
- Communication skills
- Security operations
- User training and support
- Data analysis
- Graphic design
Certification
- Virginia Department of Criminal Justice Services (DCJS)
- Virginia Alarm Respondent
- AED/CPR/First Aid
Security Clearance
TOP-SECRET/SCI with Polygraph
References
References available upon request.
Timeline
Communication Specialist
Crimson Phoenix
01.2025 - Current
Technical Intelligence Production & Design Officer
LMI
05.2024 - 11.2025
Security Professional
Allied Universal (AUS)
11.2022 - Current
Voting Operations Judge
Election Judges Montgomery County
09.2022 - Current
Senior Web Designer
General Dynamics (GDIT)
11.2021 - 04.2024
Administrative Assistant Level IV
General Dynamics (GDIT)
05.2020 - 11.2021
Senior Program Support & Registrar
TPGS
03.2017 - 05.2020
Access Control Specialist
Tech USA
01.2016 - 03.2020
Senior Learning Facilitator
FLASH Technology Group
10.2014 - 04.2016
Security Escort
Eagle Environmental Services Inc.
07.2013 - 09.2016
Security Lead
Pinkerton/SCIS
05.2013 - 01.2017
Associates - Computer Science
Montgomery College
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