Kyeshia Herbin
Greensboro
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Community Solutions Account Management
Chater Communications
11.2022 - Current
- Investigated past due invoices and delinquent accounts to reduce number of unpaid and outstanding accounts.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Maintain the ability to perform while providing excellent customer service
- Provide New Hire agents feedback when warranted
- Created job aids to assist
Account Representative
Conduent
04.2020 - 11.2022
- Received and processed client payments and updated accounts.
- Listened to customer needs to identify and recommend best products and services.
- Provided training and mentorship to new members of the team.
Skills
- Brand ambassador for Charter communication
- Certified Progress partner for New Hire Classes coming in
- Top 4 in the recap challenge
- Billing Level 2 for charter communication
Timeline
Community Solutions Account Management
Chater Communications
11.2022 - Current
Account Representative
Conduent
04.2020 - 11.2022