Kyla Banks
Waldorf,MD
Summary
Dynamic professional while excelling in customer service and team leadership. Enhanced operational efficiency through strategic thinking and conflict resolution, fostering a collaborative environment. Committed to driving customer satisfaction and optimizing resource allocation for improved business outcomes.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Monro Muffler Brake & Service
05.2025 - 10.2025
- Assisted in daily operations to ensure efficient workflow and task completion.
- Collaborated with team members to identify areas for process improvement and efficiency gains.
- Helped coordinate team schedules to optimize resource allocation and productivity.
- Participated in customer service initiatives to enhance client satisfaction and retention.
- Developed strong working relationships with staff, fostering a positive work environment.
Associate
Victoria's Secret & PINK
09.2024 - 01.2025
- Collaborated with colleagues to streamline communication, enhancing overall team efficiency and responsiveness.
- Maintained organized documentation of project-related materials, facilitating easy access for team members.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
Bachelor of Arts - Entrepreneurship
Jackson State University
Jackson, MS05-2027
High School Diploma -
North Point High School
Waldorf, MD05-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Conflict resolution
- Business administration
- Schedule oversight
- Strategic thinking
- Team collaboration
Timeline
Assistant Manager
Monro Muffler Brake & Service
05.2025 - 10.2025
Associate
Victoria's Secret & PINK
09.2024 - 01.2025
Bachelor of Arts - Entrepreneurship
Jackson State University
High School Diploma -
North Point High School