Kyle Ashford
Upper Marlboro
Summary
Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Environmental Services Supervisor
BridgePoint Continuing Care - National Harborside
12.2023 - Current
- Ensure the cleanliness of the healthcare facility for the safety of an average of 149 Residents and Patients, and 250 healthcare staff
- Implement a structure to track the Time and Attendance of employees which is now used amongst two facilities
- Develop relationships with residents and resident families to ensure their experience with Environmental Services is pleasant
- Process Payroll for staff biweekly
- Provide a positive environment with employees
- Managed a team of environmental services staff to ensure cleanliness and safety in healthcare facilities
- Developed and implemented cleaning schedules and protocols to maintain high standards of cleanliness
- Trained new staff members on proper cleaning techniques and safety procedures
- Performed regular inspections and audits to assess the effectiveness of cleaning procedures
- Collaborated with other departments to coordinate environmental services activities and ensure smooth operations
- Maintained inventory of cleaning supplies and equipment to support daily operations
- Responded to and resolved customer complaints and requests in a timely and professional manner
- Ensured compliance with regulatory requirements related to environmental services and waste management
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Led training in sanitation and cleaning practices.
- Supervised and directed daily work of team of 28 sanitation personnel.
- Stored chemicals in compliance with DOH regulations.
- Established and enforced safety protocols and guidelines for staff.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Addressed customer feedback and complaints to maximize satisfaction.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Bell Services Supervisor
Gaylord National Resort and Convention Center
12.2018 - Current
- Welcome guests from transient to Premier Members
- Ensure guests have a flawless experience at the Bell Desk
- Expedite guests requests such as luggage deliveries and amenities swiftly
- Handle guest interactions in a professional, welcoming and specialized manner
- Assign Empower tasks fairly and equally amongst bellman, doorman, and Local 25 stars
- Post and adjust charges on reservations in FSPMS
- Maintain Marriott’s high standard of service and hospitality
- Follow guidelines of the 'Agreement Between UNITE HERE Local 25 & GAYLORD NATIONAL RESORT & CONVENTION CENTER, operated by Marriott Hotel Services, Inc.' without neglecting the policies and procedures outlined by Marriott Intl
- Communicated with necessary departments to ensure the department and tasks were done swiftly and effectively
- Created a professional relationship with staff built on trust, respect, and honesty to ensure a healthy work environment
- Helped train staff on/implement the new luggage tagging system across the Bell Desk and Front Desk to expedite guest luggage
- Prepared documents and rotations such as Luggage Storage, Room Drops, Exhibit Runs, Power Points/Pre-Shift and Daily Routines to set the next shift up for success
- Ensure the Bell Desk, Supply Cage, and Supply closet was fully stocked with amenities to help the day shift run smoothly with deliveries and requests
- Effectively handle guest issues and concerns to help raise Guest Satisfaction Survey (GSS) Scores
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed effective improvement plans in alignment with goals and specifications.
SALES SERVICE REPRESENTATIVE
CINTAS CORPORATION
02.2023 - 11.2023
- Service and manage between 30-40 accounts per day
- Ensure customers have a flawless and professional relationship with Cintas
- Deliver products such as towels, aprons, chemicals, soap, sanitizer, and various other Facility Services products
- Balance Inventory with every customer to ensure no customer was overstocked with product
- Develop relationships that allow customers to enjoy a trustworthy service
- Upsell customers on various products to better help their business
- Ensure that all accounts made payments for service in a timely manner
- Drive company truck for 40-50hrs per week safely using the Smith System’s 5 Smith Keys
- Completed Pre and Post Trip DVIRs to ensure trucks were in safe, working condition
- Retained customers business with Rental Agreements
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Tread Specialist
Peloton Interactive
09.2020 - 09.2021
- Assist with Fleet Management
- Ensured all delivery vans had proper registration and insurance information inside vehicles
- Schedule drivers to delivery routes and adjusted schedules based on business needs
- Ensured that all delivery vans had scheduled maintenance for repairs and cleanliness
- Manage on-site and off-site installation, repair, maintenance, and test tasks
- Followed PPE Safety Procedures to avoid injuries in the field and in the warehouse
- Maintained company field response vehicles stocked with repair and replacement parts valued over $25,000
- Operated all hand tools and power equipment according to company safety procedures
- Provided technical support to troubleshoot, repair, and maintain operational efficiencies in hydraulic, mechanical, and electrical systems
- Operated and certified to operate Electric and Standup Forklifts in company warehouse
Guest Service Agent
Gaylord National Resort and Convention Center
12.2014 - 12.2018
- Welcome guests from transient to Premier Members
- Ensure guests have a flawless experience at the front desk
- Handle guest check ins and checkouts professionally, in a welcoming and specialized manner
- Make changes and confirm reservations
- Post and adjust charges on reservations in FSPMS
- Maintain Marriott’s high standard of service and hospitality
- Provide the maximum quality of service to guests
- Ran nightly audit reports
- Ensure the front desk was fully stocked with supplies to help the day shift run smoothly with check ins and checkouts
- Effectively handle guest issues and concerns to help raise Guest Satisfaction Survey (GSS) Scores
Guest Service Manager
International Spy Museum
08.2010 - 12.2014
- Manage between 26-45 staff members within department
- Manage operations of business such as opening & closing museum
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service such as changing 'Meet & Greet' Policies, implementing dress codes, and creating new procedures which were turned into everyday routine in the museum
- Keep an up to date inventory of all items used for everyday business
- Schedule shifts for hourly employees bi-weekly
- Train new and current staff on all aspects of operations, such as being an Operation Spy Guide, interacting with guests, and cash handling
Education
High School Diploma -
Northwestern High School
Hyattsville, MD05-2007
Skills
- Management Experience
- Hospitality Background
- Fleet Management
- Microsoft Office
- Health and safety
- Waste management
- Environmental auditing
- Hazardous materials handling
- Environmental monitoring
- Environmental compliance
- Delegating work assignments
- Pest control
Certification
- Real Estate
- Forklift operator
Timeline
Environmental Services Supervisor
BridgePoint Continuing Care - National Harborside
12.2023 - Current
SALES SERVICE REPRESENTATIVE
CINTAS CORPORATION
02.2023 - 11.2023
Tread Specialist
Peloton Interactive
09.2020 - 09.2021
Bell Services Supervisor
Gaylord National Resort and Convention Center
12.2018 - Current
Guest Service Agent
Gaylord National Resort and Convention Center
12.2014 - 12.2018
Guest Service Manager
International Spy Museum
08.2010 - 12.2014
- Real Estate
- Forklift operator
High School Diploma -
Northwestern High School
Similar Profiles
April ArdApril Ard
Clinical Review Specialist at Bridgepoint Continuing Care HospitalClinical Review Specialist at Bridgepoint Continuing Care Hospital
Jessica PerryJessica Perry
Medical Records Coordinator at Bridgepoint Care CenterMedical Records Coordinator at Bridgepoint Care Center
Fidelia OrilabawayeFidelia Orilabawaye
Personal Care Aide at NOTHERN LIGHTS CARE HOME INC, SASKATOON, Continuing Care AidPersonal Care Aide at NOTHERN LIGHTS CARE HOME INC, SASKATOON, Continuing Care Aid