Kyle Charles
Hampstead
Summary
Versatile and detailed-oriented professional with experience at Atlas Restaurant Group, adept in conflict de-escalation and complex problem-solving. Demonstrated ability to enhance customer satisfaction and resolve issues promptly, earning positive rapport. Skilled in maintaining safety and delivering outstanding hospitality, showcasing empathy and detail-oriented service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Atlas Restaurant Group
04.2022 - 05.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adapted to a stressful and fast-paced environment, effectively managing multiple guests simultaneously without compromising quality or speed of service.
- Enhanced establishment's reputation, consistently receiving positive in-person and online reviews
- Resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Delivery Driver
Seasons Pizza
04.2020 - 02.2021
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Lifeguard
Patriot Pool Service
06.2020 - 09.2020
- Ensured swimmer safety by vigilantly monitoring pool area and analyzing potential risk
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Prevented accidents through regular equipment inspections and maintenance.
Security Officer
DMAC Security
11.2019 - 02.2020
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
No Degree - Exercise Science & Psychology
Towson University
Baltimore, MDHigh School Diploma -
Hereford High School
Parkton, MD06-2018
Skills
- Property & casualty insurance
- Detail-oriented
- Conflict de-escalation
- Hospitality and customer service
- Teamwork and professionalism
- Complex Problem-solving
- Empathy
Certification
- Property and Casualty License - Maryland Department of Insurance. (in the process)
Timeline
Bartender
Atlas Restaurant Group
04.2022 - 05.2024
Lifeguard
Patriot Pool Service
06.2020 - 09.2020
Delivery Driver
Seasons Pizza
04.2020 - 02.2021
Security Officer
DMAC Security
11.2019 - 02.2020
- Property and Casualty License - Maryland Department of Insurance. (in the process)
No Degree - Exercise Science & Psychology
Towson University
High School Diploma -
Hereford High School
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