Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Kyle Donk

Frederick

Summary

Dynamic professional with extensive experience in operations management at Chick-fil-A, excelling in team building and conflict resolution. Proven track record of enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office and public speaking, with a strong ability to cultivate relationships and drive strategic initiatives.

Overview

10
10
years of professional experience

Work History

Director

Chick-fil-A
Frederick
08.2020 - 05.2025
  • Oversaw daily operations for drive-thru, dine-in, carryout, and curbside services at $13.5 million location.
  • Assisted managers in supervising, training, and placing team members and leaders.
  • Managed daily supervision of nearly 25 team members to ensure operational excellence.
  • Maintained all drive-thru technology, including iPads, credit card readers, and Wallboard screens.
  • Conducted facility cleaning to uphold a welcoming atmosphere for guests.
  • Executed operations checklists and managed catering orders from local organizations.
  • Assisted in lean inventory processes involving daily orders of $13,000 or more.
  • Ensured compliance with all relevant regulations, policies and procedures.
  • Assessed employee performance against established benchmarks or targets.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.

Grassroots Referee

U.S. Soccer Federation
08.2015 - Current
  • Officiated approximately 300 outdoor youth soccer games.
  • Accomplishments include refereeing the 2019 Maryland Girls 3A Quarterfinal, the 2019 Olympic Development Program Regional Championships, and the 2019 U.S. Youth Soccer Regional Championships.
  • Acquired numerous conflict resolution skills and techniques as well as situational awareness.

Education

Master of Arts - Global Ministry Design

Southeastern University
Lakeland, FL
12-2025

BBA - Business Administration

Southeastern University
Lakeland, FL
05.2023

Skills

  • Microsoft Office Specialist certification
  • Customer service
  • Team building
  • Conflict resolution
  • Strategic thinking
  • Public speaking
  • Relationship building
  • Staff training and development

References

References available upon request.

Timeline

Director

Chick-fil-A
08.2020 - 05.2025

Grassroots Referee

U.S. Soccer Federation
08.2015 - Current

Master of Arts - Global Ministry Design

Southeastern University

BBA - Business Administration

Southeastern University

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Kyle Donk