Kyle Hilbourn
Aberdeen
Summary
Experienced in remote monitoring and building automation systems, with a strong focus on developing innovative strategies to improve customer service and efficiency. I am skilled in technical support, assisting project management, and team leadership. Seeking to leverage expertise and skills in a support and lead role, as well with R&D. I look at building automation systems to strive for innovation and question on how we can be better and more efficient. Technology is growing faster in our industry, and I am always looking to grow with it.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BAS Pre-Construction Programmer
Modern Controls
New Castle, DE
02.2026 - Current
- Optimized software applications for control systems.
- Collaborated with cross-functional teams to enhance system performance and reliability.
- Implemented automated testing procedures to improve code quality and reduce errors.
- Mentored junior programmers, fostering skill development and knowledge sharing.
- Work with Engineering to properly design plan and spec projects.
- Assist project managers with miscellaneous tasks.
- Central contact for networking and IT related questions.
- Providing remote connectivity solutions for customers and projects.
Remote Monitoring Center Head
Modern Controls
New Castle, DE
01.2025 - 02.2026
- Communicate with customers on the benefits of adding remote monitoring to their building automation systems.
- Provide on-call rotations of employees.
- Provide technical support to controls techs and salesman on projects or bid work.
- Work with application engineers on a needed basis for design and controller selections.
- Oversee customer support reps and ensure timely and effective response times on customer alarms.
- Develop innovative strategies to improve customer service, increase efficiency, and reduce costs.
- Provide programming assistance
BAS Support Programmer
Modern Controls
New Castle, DE
02.2022 - 01.2025
- Program and code DDC controllers based off design engineered sequences.
- Design and implement an end user web interface to fit building and customer needs.
- Understand communication protocols such as Bachet MS/TP, BacNet IP, Modbus, and LonWorks.
- Troubleshoot programming errors and provide accurate resolutions.
- On-Call Programmer for the Remote Monitoring Center for 24/7/365.
- Use of export tags to reduce labor time on Tridium.
- N4 Certified.
- JCI FX Certification.
- Niagara Module certification.
- Acuity Night Certifications.
Application Support Engineer
HVAC Concept
Frederick, MD
01.2020 - 02.2022
Education
High School Diploma -
C. Milton Wright High School
05-2018
Skills
- Team Oriented
- Well Spoken
- Efficient Work Ethic
- Independent Learner
- Dependable
- Networking
Certification
- ABB Programming Fundamentals Certification
- Acuity NLight Certification
- OSHA 10
- Johnson Controls FX Certifications
- N4 Certified
- EasyIO Programing Basics
Timeline
BAS Pre-Construction Programmer
Modern Controls
02.2026 - Current
Remote Monitoring Center Head
Modern Controls
01.2025 - 02.2026
BAS Support Programmer
Modern Controls
02.2022 - 01.2025
Application Support Engineer
HVAC Concept
01.2020 - 02.2022
High School Diploma -
C. Milton Wright High School