Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kyle Sherwin

Hagerstown

Summary

Dynamic General Manager with a proven track record at Five Guys Burger and Fries, excelling in operations management and team leadership. Expert in driving profitability through strategic planning and effective cost control. Renowned for fostering strong customer relations and mentoring staff, resulting in enhanced employee performance and satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Manager

Five Guys Burger And Fries
06.2018 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Served as part of the New Store opening team in Saginaw, Texas, as well as part of the acquisition team of a location in Grand Rapids, Michigan

Assistant Manager

Bonefish Grill
04.2016 - 05.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
  • Attracted new clientele with creative marketing initiatives such as themed events or special promotions highlighting unique culinary experiences.
  • Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
  • Mentored junior chefs and kitchen staff, facilitating professional growth through training sessions on cooking techniques and presentation skills.
  • Continuously refined culinary skills through ongoing professional development initiatives such as workshops, seminars, or industry conferences, staying current on best practices and emerging trends to drive continuous improvement within the restaurant operation.
  • Participated in community events showcasing the restaurant''s culinary offerings, creating brand awareness and generating interest from potential new customers.

General Manager

Red Robin
07.2008 - 02.2016
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

Education

High School Diploma -

Faith Baptist School
Fredericksburg

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Team leadership
  • Customer relations
  • Inventory control
  • Verbal and written communication
  • Administrative skills

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervised team of 25-50 staff members.
  • Collaborated with team of trainers in the opening of 2 new locations
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified Food Service Manager, ServSafe-expires in 2027

Timeline

General Manager

Five Guys Burger And Fries
06.2018 - Current

Assistant Manager

Bonefish Grill
04.2016 - 05.2018

General Manager

Red Robin
07.2008 - 02.2016

High School Diploma -

Faith Baptist School

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Kyle Sherwin