Kyleen Claiborne
Gwynn Oak
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Trego Dugan
Raleigh, NC
09.2019 - 01.2025
- Resolved passenger inquiries and issues promptly, ensuring high levels of customer satisfaction.
- Assisted passengers with check-in procedures and boarding processes to enhance travel efficiency.
- Coordinated luggage handling and tracking using airline systems to minimize lost baggage incidents.
- Trained new staff on operational procedures and customer service standards to improve team performance.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Enhanced customer satisfaction by providing timely and accurate flight information.
Waitress
SaltGrass Steakhouse
Knightdale
08.2020 - 02.2022
- I Interact with guests and provide them with their meals in a timely manner. Give guest menu recommendations and check on them throughout service. Work closely with other coworkers to take orders. I record on a notepad and or tablet device to communicate orders to the kitchen. In addition I am responsible for communicating to the kitchen about guest requests, also responsible for cleaning tables after guest leave.
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
- Coordinated with kitchen staff to guarantee timely food delivery and accuracy of orders.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Dietary Aid
Hillside Nursing & Rehab
Wake Forest
11.2019 - 08.2021
- I Catered to a variety of different people with varying health conditions and food preferences. I collected trash, cleaned dishes and collected trays after each meal. I was also responsible for arranging dining areas and setting tables in community dining spaces. Preparing meals, snacks, and beverages following specific procedures, ensuring food safety and hygiene procedures are followed at all times.
Host
Outback Steakhouse
Durham
07.2019 - 10.2019
- I greet guests as they enter the restaurant with a positive attitude. Giving guests accurate wait times, providing customers with menus, and answering any initial questions they may have. Optimizing seating at different tables to ensure even workload for wait staff, answering phones, and scheduling reservations with large parties. Helped guests with reservations and guided them to their table.
Education
Diploma -
Spring Grove Area High School
Spring Grove, PA06.2019
General - undefined
Westminster High School
Westminster, MD01.2018
Skills
- Computer software
- Active Listening
- Customer service
- Product knowledge
- Team development
- Staff training
- De-escalation techniques
- Research
- Time Management
- Leadership
- Problem solving
- Critical thinking
- Customer relations
- Conflict resolution
- Complaint handling
- Client relations
Timeline
Waitress
SaltGrass Steakhouse
08.2020 - 02.2022
Dietary Aid
Hillside Nursing & Rehab
11.2019 - 08.2021
Customer Service Representative
Trego Dugan
09.2019 - 01.2025
Host
Outback Steakhouse
07.2019 - 10.2019
General - undefined
Westminster High School
Diploma -
Spring Grove Area High School